Lead Day Support Staff

Position Title: Lead Day Support Staff

Department: Community Life 

Job Status: Non-Exempt-Hourly

Reporting Relationship: Senior Director of Program Operations 

Supervisory Responsibilities: Train and Manage Day Support Staff

Typical Schedule: M-F 8am-4pm 

Position Summary

The lead Day Support Staff oversees the daily operations of Hammer and NER’s Day Supports Program, including addressing issues during a shift and the follow through of activities and outings. This role will provide leadership and guidance to Day Support Staff (DSS) along with administrative tasks assigned by the Senior Director of Program Operations. 

Primary Duties and Responsibilities

1. Supervisory Responsibilities: 

· Provides guidance to Day Support Staff (DSS) and volunteers while on shift.

· Training new staff and volunteers.

· Completes required documentation.

· Coordinates daily schedule including days off.

· Thorough and regular communication with Program Managers and house staff as needed.

· Help plan and implement activities and outings for the program.

· Ensures the program is a safe environment.

· Evaluates participants to ensure their needs are met. 

· Manages budget and submits US Bank Packet on a monthly basis.

· Follows through with tasks assigned by supervisor. 

2. Assist with Daily Living Skills

· Supervise the medical, financial, social, and emotional needs of individuals served as well as the daily operations of the program. Assist with all areas of the individuals’ program including, but not limited to personal cares, medication administration, activities of daily living, use of personal finances and support in the community.

· Safely drive the company vehicle, lift van or personal vehicle for outings/activities around the Twin Cities and provide support for individuals’ participation in the community.

· Manage difficult situations effectively. Resolve minor issues when possible and escalate to appropriate leader when necessary. Report all accidents, injuries and illnesses or complaints about care and follow procedures for any behavioral or medical emergencies. Follow the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation.

3. Behavior Management

· Provide services and activities that comply with licensing regulations and with Hammer and NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. Provide advocacy to protect people’s civil and legal rights. Encourage choice and independence whenever possible, fostering a positive, encouraging environment.

· Demonstrate teamwork, cooperation and effective working relationships with individuals served families, coworkers, supervisors, and others to facilitate quality services. Support new team members by providing on-the-job training.

4. Training 

· Successfully complete orientation including medication administration certification. Complete annual training and attend all required meetings as assigned. Complete documentation promptly and with attention to detail. Use computers to maintain timely and accurate documentation for medications, activities, and outcomes. Read and respond to any emails/communication from your program or the organization. 

Essential Knowledge and Qualifications 

· Employees must be at least 18 years old.

· Ability to work with people of different abilities, genders, ages, cultures, and ethnicities. 

· Ability and willingness to assist individuals with activities of daily living including bathing and toileting. 

· Ability and willingness to support individuals with challenging behavior.

· Requires a valid driver’s license, access to a personal auto and driving record that meets Hammer’s insurance requirements. 

· Must receive a MN DHS Background study clearance and show freedom from Tuberculosis.

· Must be able to successfully complete all required training.

· Must be prepared to respond to hazardous situations including illness or aggression.

· Excellent communication skills including fluency in English and competence with typing, emailing, and mastering the organization’s documentation standards.

· Frequently organizes multiple projects at once, requiring excellent time management and close attention to detail. 

· Demonstrate a strong commitment to confidentiality and customer service.

· Experience and ability performing physical work including:

o lifting up to 40 pounds (such as lifting a wheelchair into a van), pushing or pulling an individual in a wheelchair or while assisting with cares.

o Household chores and physical cares may include twisting/turning, kneeling/squatting, reaching, and assisting with pivot transfers.

o Program may require operating specialized medical or adaptive equipment, including use of lifting equipment and driving a lift van.

• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as      race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.

This job description assigns essential functions. It does not restrict the tasks an individual in this position might be asked to perform or all qualifications that may be required currently or in the future.

Benefits:

• 401 (k)
• Paid Time Off
• Health Insurance (30 hours and above)
• Dental Insurance (30 hours and above)
• Vision Insurance (20 hours and above)
• Life Insurance
• Paid Training
• Disability Insurance
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Health Savings Account
• Flexible Savings Account
• Access to Employee Success Coach who assists employees within their first year of employment.