Lead Interpreter/Translator

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This is a Stanford Health Care job.

A Brief Overview
The Lead Medical Interpreter Translator will perform any duties assigned to Medical Interpreter Translators I, II, and III as needed. In addition, under the direct supervision of the Leadership of Interpreter Services, this role will assign tasks to interpreters/translators and perform other responsibilities including but not limited to testing, training, dispatching, and onboarding.
This position is essential in guaranteeing that all patients receive equitable access to healthcare services and fostering a supportive and inclusive environment for diverse populations. By effectively navigating language differences, the Lead Medical Interpreter Translator contributes to the overall quality of care and patient satisfaction within the Stanford Health Care community.


Locations
Stanford Health Care

What you will do

• Conduct onboarding of new hires or interns
• Respond to provider questions or concerns as needed
• Manage SAFE report intake
• Perform mail merge/email outreach
• Develop outreach materials/planning
• Create statistical reports
• Develop workflows and SOPs
• Other duties as assigned

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university Required
• Master's degree in a work-related discipline/field from an accredited college or university Preferred
• CHI (Spanish, Mandarin, or Arabic) or Core-P (Performance) CCHI Certification Required. NBMI completed before 2008 is accepted.

Experience Qualifications

• 5 years of experience in the field required

Required Knowledge, Skills and Abilities

• Advanced proficiency in English and the designated language(s) of service, demonstrated by passing the SHC Medical Interpretation and Translation exam with superior scores
• Demonstrated leadership abilities including task delegation, performance monitoring, and team coordination
• Ability to train, mentor, and provide constructive feedback to interpreters/translators
• Strong problem-solving skills and ability to develop innovative solutions to complex interpretation challenges
• Proven ability to manage multiple priorities and coordinate schedules effectively
• Ability to adjust communications to fit the needs and level of understanding of diverse receivers
• Exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters
• Strong commitment to maintaining confidentiality of protected and sensitive information as governed by legal regulations, institutional policies, and professional interpreter and translator codes of ethics
• Ability to remain calm under pressure and apply sound judgment in high-stress or challenging situations
• Exceptional ability to work collaboratively with individuals at all levels of the organization
• Skilled in maintaining and modeling professional boundaries in all interactions
• Comprehensive knowledge of cultural and perceptual factors that may affect patient treatment and communication
• Ability to develop and implement protocols and standards for interpretation services
• Experience with quality assurance processes and continuous improvement methods

Licenses and Certifications

• CoreCHI-Performance (CoreCHI-P) required Upon Hire or
• Certified Healthcare Interpreter (CHI) required Upon Hire

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.