Lead Medical Assistant, Primary Care & Urgent Care - Full-Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group, as a Lead Medical Assistant at our Dearborn Station clinic. Here, you will work alongside our Primary Care & Urgent Care teams. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

UChicago Medicine Dearborn Station offers exceptional care for your most basic and pressing health needs. This convenient location offers comprehensive primary care for the whole family with experts in family medicine, internal medicine, obstetrics and gynecology, and general pediatrics.

The Lead Medical Assistant, UCM Care Network, performs a wide variety of supportive care services to patients under the direct supervision of a registered nurse or physician. The Lead CMA role provides clinical and administrative coverage for the Ambulatory setting, including the creation of daily staff schedules, performing service recovery, covering staffing gaps, and directing clinical flow. The Lead CMA, Care Network, interfaces with providers, clinical staff members and administrative staff members to ensure that each patient has an excellent experience in the clinic.  

Essential Job Functions

• Performs clinical care in the practice, including vitals, lab tests, aerosol nebulizations, administration of immunizations, care in urgent situations, and maintaining equipment.
• Provide clinical support and leadership for faculty and staff. 
• Coordinates with staff and providers to enhance the quality of patient care. 
• Coordinates daily schedule for rooms and clinical assignments and performs quality audits on MA rooming and charting process.
• Active participant and informal leader in staff meetings. 
• Collaborates with Care Network and clinic leadership to implement new policy and procedure and workflows.
• Takes lead in the orientation of new clinical employees, participates in continuous quality improvement projects. 
• Assists with data collection and shares responsibility for MDI board. 
• Pmotes teamwork to create a positive work environment. 
• Uses sincere greetings with providers, staff, and families, and owns and resolves service recovery with internal and external clients.
• Is aware of emergency procedures for their area and acts as a leader to staff in the case of emergencies. 
• Performs other duties as assigned.

Required Qualifications

• A completed High School diploma or equivalent from an accredited body.
• 1 year of experience with the UChicago Medicine health system.
• Knowledge and skills necessary to provide care appropriate to patients of the clinic.
• Completion of a certified/registered program for medical assistants that is recognized by the American Heart Association or American Red Cross.
• A current certificate of cardiopulmonary resuscitation training.

Position Details

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days - 7:50 am - 5 pm, one late day per week, 1 Saturday per month 7:50 am - 12 pm
• Work Location: Onsite - Dearborn Station
• Unit/Department: Primary Care & Urgent Care
• CBA Code: Non-Union