Lead Membership Specialist

This is a full-time position at our Mary Free Bed YMCA in Grand Rapids.

POSITION SUMMARY:

The Lead Membership Specialist assists the Member Engagement Director with the day to day operations of the membership desk and member services programs. This position requires face-to-face leadership at the membership desk. The regular schedule is Monday and Wednesday from 7:00 AM to 3:00 PM, Tuesday and Thursday from 11:00 AM to 7:00 PM, and Saturday from 9:00 AM to 5:00 PM. The scheduled days off are Friday and Sunday.

ESSENTIAL FUNCTIONS:

• Manage day-to-day operations of the Welcome Desk
• Serve as the Member Service Associate, as scheduled, by selling memberships, guest passes, programs and special events
• Maintain the Welcome Desk in a clean, organized and welcoming fashion
• Address member complaints/concerns and direct them to the appropriate staff when needed
• Coordinate membership administrative activities including but not limited to: membership edits, returned membership dues, auditing daily membership sales and guest entry, monthly renewal statements.
• Assist with member prospecting, on-boarding and retention strategies
• Present YMCA membership information to corporate members and at community expo’s
• Communicate with prospective members and memberships that are at risk of terminating
• Provide cause driven tours to prospective members
• Regularly communicate corporate partners and provide marketing material to engage participation in YMCA programs and activities
• Support the on boarding process for new members
• Conduct supervisory responsibilities in accordance with the Association’s policies and applicable laws.
• Publish the monthly Welcome Desk schedule
• Assist in the interview process for new staff
• Provide employee training for Daxko operations and membership standard operating procedures
• Works as a cause driven Leader on Duty by role modeling YMCA language, departmental expectations, phone demeanor, and member relations.
• Coordinate facility rentals and birthday parties at the YMCA branch

Performs any other functions deemed to be necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association

COMPENSATION

$17.09 - $21.36 ; Full-Time, Non-Exempt (40 hours/week)

BENEFITS

• Free YMCA Family Membership – Enjoy full access to facilities & program discounts for you and your family!
• 20% Childcare Discount – Discount is off the regular rate for each child enrolled in a YMCA childcare program, excluding the infant room.
• Comprehensive Medical Coverage – Up to 93% employer paid plan options through Blue Care Network.
• Dental and Vision Insurance – low-cost coverage options.
• Health Savings Account (HSA) – Receive up to $1,040 in employer contributions each year to help cover qualified medical expenses.
• Generous Paid Time Off – Beginning with 3 weeks of PTO per year, plus 9 paid holidays.
• Paid Parental Leave - Dedicated time off to support you during the arrival or adoption of a child.
• Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
• Paid Disability Leave – short & long term disability coverage.
• Life Insurance – employer paid life insurance, plus voluntary coverage for the entire family.
• Optional Insurance – Customize your coverage with options like accident, hospital, pet, and legal insurance, plus more to fit your lifestyle and needs.
• Pay on Demand – Access your earned wages before payday.
• Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
• Loan Forgiveness - Eligible employees can also take advantage of Public Service Loan Forgiveness (PSLF).
• Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.

QUALIFICATIONS:

• Associate's degree (AA) or equivalent from two-year college or technical school; six months to one year of related experience in customer service, sales, or marketing; or equivalent combination of education, training, and experience.
• Past supervision experience preferred.
• Working knowledge of computers and experience with a variety of software applications, including Daxko, is beneficial.
• Ability to learn proprietary software to enter or edit member information, take photo-id’s, and scan member cards.

CERTIFICATES, LICENSES, REGISTRATION

• Blood Borne Pathogen training
• Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
• First Aid Certification required within the first 60 days
• AED-Oxygen Certification required within the first 60 days
• State of Michigan criminal background clearance (ICHA

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL:

0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.

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