Lead Patient Care Coordinator

LEAD PATIENT CARE COORDINATOR JOB SUMMARY

The Lead Patient Care Coordinator assists the Office Manager in keeping the facility running smoothly by ensuring the successful administrative and operational aspects of day to day clinic operations.

LEAD PATIENT CARE COORDINATORESSENTIAL DUTIES AND RESPONSIBILITIES

• Sets the tone and leads by example to ensure an efficient and high quality operation through effective planning, leading, and organizing.
• Assist management in establishing work procedures for front office staff, and implementing policy and procedures in front office department
• Facilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.
• Welcomes and greets all patients, visitors, and guests in person or over the phone
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information
• Promptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.
• First point of contact for patient wishing to discuss office deficiencies, complaints and/or grievances.
• Take messages for providers and staff as needed.
• Assist in the selection of new front office staff
• Trains and orients new front office employees
• Provide continuous and on-going training and reinforcement skills to patient care coordinators.
• Is aware of, able to abide by and enforce, all HIPAA regulations protecting patient confidentiality.
• Copy, scan, and fax documents as needed
• Maintain provider schedules by following office scheduling policies and protocols while ensuring provider time is maximized.
• Responsible for keeping front office and reception area clean and organized.
• Attend trainings and meetings as needed.
• Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
• Order and maintain front office supplies, ensures mail is opened and processed, offices are opened and closed according to established procedures
• Participate in audits, prepare and collect, track, trend and analyze data as requested
• Identifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and any collects payments due.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• May perform other duties assigned by management as needed.

LEAD PATIENT CARE COORDINATOR EDUCATION, TRAINING AND EXPERIENCE

• High School Graduate or GED
• 3 years of front office experience in Community Health setting preferred
• Bi-lingual preferred

LEAD PATIENT CARE COORDINATOR KNOWLEDGE, SKILLS AND ABILITIES

• Familiar with the functions of a medical office including scheduling, insurance, and basic medical terminology.
• Ability to supervise, coordinates, and monitors patient flow and staff activities to ensure prompt courteous and accurate response to patients.
• Excellent customer service standards and the desire to provide the highest quality of care to all who enter.
• Able to manage difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance..
• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Proficiency and/or ability to expand knowledge of department specific key performance indicators. This includes interrupting data and ability to generate, as well, share self-service reports. In addition, the ability use reports/data to drive decision making.
• Performs other related duties as assigned.

LEAD PATIENT CARE COORDINATOR PAY RATE: $25-27/hr 

BENEFITS & PERKS:

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.