Find your calling at Mercy!

Serves as administrative liaison to patients, family members, physicians, coworkers, and departments. Assists patients in understanding hospital services, and in obtaining solutions to problems and concerns.

Receives and investigates patient complaints to ensure timely and positive resolution, including the promotion of patient rights and services to which patients are entitled in accordance to applicable regulatory standards as well as the philosophy and mission of Mercy. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Onsite position located at Mercy Hospital South.

- Education: Degree in healthcare-related field.
- Experience: Prior experience in customer service/patient relations

- Other Skills and Knowledge:
- Knowledge of complex hospital systems and processes.
- Excellent organizational, interpersonal, and analytical skills.
- Strong leadership qualities (follow through, motivation).
- Effective change agent.
- Attention to detail and accuracy.
- Ability to work independently.
- Knowledge of patient care, patient problems, and handling conflicts.
- Computer Skills (MS Office products)

Preferred Healthcare experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.