Lead Player Services Cashier

Join the team at Hard Rock Hotel & Casino Tulsa as a Lead Player-Services Cashier and play a key role in creating an exciting, guest-focused gaming experience. In this leadership position, you'll oversee daily cash handling operations, mentor team members, and help guests maximize their rewards and entertainment experience. If you thrive in a high-energy environment, enjoy leading others, and have a passion for outstanding customer service, this is the opportunity for you.

• Process guest transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional voucher redemptions.
• Provide accurate, timely, and courteous service while handling high-volume cash and non-cash transactions.
• Enroll guests in the rewards program and assist with membership card issuance and account maintenance.
• Promote rewards program benefits, casino promotions, events, and special offers to guests.
• Lead, mentor, and support Player Services Cashiers to ensure compliance with company policies and gaming regulations.
• Verify and balance funds at the beginning and end of each shift.
• Process jackpot payments, special payouts, and required documentation accurately.
• Assist with currency transaction reporting and ensure compliance with regulatory requirements.
• Research and resolve transaction variances through report review and auditing.
• Maintain operational and promotional inventory levels.
• Conduct entry-level player evaluations and outbound guest outreach calls.
• Monitor and maintain accountability for ATMs and kiosks.
• Address guest and team member concerns professionally and escalate issues when appropriate.
• Safeguard company assets and reconcile daily transactions to maintain accurate balances.
• Maintain confidentiality of guest and casino information.
• Keep work areas clean, organized, and professional.
• Perform additional duties as assigned.

• High School Diploma, GED, or equivalent combination of education and experience.
• Minimum one year of cash handling or customer service experience preferred.
• Strong leadership skills with the ability to mentor, coach, and guide team members.
• Excellent verbal and written communication skills.
• Commitment to delivering exceptional guest service and creating memorable experiences.
• Ability to perform basic mathematical calculations accurately.
• Strong attention to detail and ability to handle large-volume cash transactions.
• Ability to learn casino games, promotions, and property amenities.
• Proficiency with computers and job-related software applications.
• Ability to build and maintain positive working relationships.
• Strong decision-making and problem-solving skills.
• Ability to comply with tribal, federal, state, and local gaming regulations and company policies.
• Valid driver's license and proof of liability insurance required.
• Ability to obtain and maintain all required gaming licenses and certifications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to lift up to 50 pounds and work in a casino environment with noise and second-hand smoke exposure.