Lead Service Technician

Service Technician

Location: Candidates considered within 40 miles of market area

Schedule:

• 40+ hours/week (Hours may vary by market)
• On-Call Availability: Required

Pay Range: $23-38/HR + Potential Bonuses (Dependent on Market)

Job Summary:

As a Service Technician, you will be responsible for the installation, maintenance, and repair of a variety of equipment within your designated market area. This role requires technical expertise, mechanical aptitude, and strong problem-solving skills to ensure equipment is serviced to the highest standards.
 

Benefits:

Offering an outstanding benefits package, including:

• Medical Insurance: Choice of 5 different plans.
• Life Insurance: $50k policy with additional coverage options.
• Dental Insurance: Comprehensive coverage.
• Vision Insurance: Available to all employees.
• Disability Insurance: Long and short-term options.
• Accidental Death & Dismemberment (AD&D): Provided.
• 401(k) Plan: 4% company match.
• Employee Assistance Program (EAP): Access to counseling and support services.
• Additional Insurance Options: Accident, Critical Illness, and Legal Services coverage.
• Paid Time Off (PTO): Generous PTO policy, plus sick time.
• Holidays: 9 paid holidays annually.

Key Responsibilities:

• Equipment Maintenance and Repair:

  • Troubleshoot, diagnose, and repair HVAC systems, refrigeration units, and other commercial equipment.
  • Perform routine maintenance and inspections to prevent breakdowns and ensure equipment operates efficiently.
  • Install new equipment and parts according to company protocols and manufacturer specifications.

• Customer Interaction:

  • Provide excellent customer service, addressing client concerns and offering solutions to meet their needs.
  • Educate customers on proper equipment usage and maintenance to prolong the life of their systems.

• Documentation and Reporting:

  • Accurately complete work orders, time sheets, and inventory logs.
  • Maintain detailed records of all work performed, including diagnostics and repairs.

• Safety and Compliance:

  • Adhere to all safety protocols, including the use of personal protective equipment (PPE).
  • Comply with company policies, as well as local, state, and federal regulations.

• Team Collaboration:

  • Work closely with the technical support team for complex troubleshooting and repair needs.
  • Collaborate with other technicians to share knowledge and improve service delivery.

Qualifications:

• Experience:

  • Minimum of 3 years of experience in Commercial HVAC, refrigeration, or a related technical field.

• Certifications:

  • EPA certification preferred.
  • Additional certifications relevant to HVAC and refrigeration are a plus.

• Requirements:

  • Valid driver’s license and clean driving record (MVR check required).
  • Ability to pass a background check and drug test.
  • Must pass a Department of Transportation physical exam.