Lead Service Technician

Company Description

We’re a locally owned HVAC team based in Orem, dedicated to comfort, efficiency, and exceptional customer care. From emergency repairs and retrofits to full system installations and indoor air quality solutions, our certified technicians must provide honest recommendations, transparent communication, and dependable service. We proudly stand behind our work, build lifelong customer relationships, and are the trusted experts for homeowners and businesses alike.

Job Description

The Lead Service Technician will be the primary Technician responsible for diagnostics, repairs, and routine maintenance of residential and light commercial systems. The Lead Tech will coordinate with other Service Technicians as needed and collaborate with the new construction department when necessary.

This role is ideal for someone with several years of HVAC service experience, strong troubleshooting skills, and a commitment to clear, honest customer communication. The ability to work independently on service calls and as part of a team when working with new construction crews is essential.

Responsibilities include, but are not limited to, performing service calls, diagnosing system issues, making accurate repairs, documenting work in HouseCall Pro, and helping clients understand their options. If you enjoy solving problems, working independently, and providing high-quality service, this position is perfect for you.

Compensation

Starting at $32/hour (DOE and certifications) with opportunities for growth and performance bonuses.

Qualifications

• Minimum 4 years of HVAC service experience (residential/light commercial)


• Strong diagnostic and troubleshooting skills


• Valid driver’s license with a clean driving record


• Excellent communication and customer service skills


• Ability to work independently and efficiently


• Experience with furnaces, AC units, heat pumps, ductless systems, and thermostats


• Willingness to participate in an on-call rotation for after-hours service


• Technical training or additional certifications are preferred


• EPA certification required


• RMGA certification preferred


• Familiarity with HouseCall Pro is preferred