Lead Service Technician

Requirements

• Repair and maintain lift trucks and other equipment 

• Analyze and diagnose customer equipment problems and breakdowns 

• Recommend correct service and repair actions to resolve equipment performance problems 

• Repair or modify equipment to solve performance problems as dictated by equipment analysis 

• Perform scheduled equipment maintenance per customer contracts 

• Act as the first responder for all technician questions 

• Be the first call from technicians needing technical help both during and after business hours 

• Take occasional after-hours service calls when necessary  

• Assist in technician new hire training processes 

• Perform a minimum of two (2) PM audits per month focusing primarily on apprentice and new technicians 

• Assist management in apprentice and new technician evaluation process 

• Assist Field Service Supervisor in customer quote process 

• Maintain good customer relations 

• Document all “lead tech” time 

• Communicate with Service Department and Manager 

• Follow all company policy