Lead ServiceNow Engineer

About Cook Systems

For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Summary: We are seeking a highly skilled Lead ServiceNow Software Engineer to join our enterprise IT Service Management (ITSM) team. This role is perfect for a technical leader with extensive ServiceNow experience, capable of driving complex implementations and integrations from business requirements through architecture, development, deployment, and production support. You will collaborate with various stakeholders to deliver scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, and enterprise workflows.

Responsibilities:

• Lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow solutions.


• Translate business requirements into scalable, secure, and maintainable technical solutions.


• Provide hands-on technical leadership across solution architecture, technical design decisions, and development execution.


• Mentor junior and intermediate developers in various development aspects.


• Serve as a ServiceNow subject matter expert for platform support and production stability.


• Collaborate with product owners, business analysts, architects, QA, security, and other stakeholders.


• Effectively communicate complex technical concepts to both technical and business audiences.


• Contribute to platform governance, development standards, and continuous improvement initiatives.


• Support the development of automation and modern technology solutions to enhance operational efficiency.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.


• 7+ years of software engineering or enterprise application development experience.


• 7+ years of experience in designing and implementing scalable ServiceNow solutions.


• Strong experience with ServiceNow ITSM, ITOM, CMDB, APIs, and integrations.


• 7+ years of experience with ServiceNow platform architecture and workflows.


• 5+ years of experience leading ServiceNow development teams or serving as a hands-on technical lead.


• Demonstrated ability to work independently on complex projects with cross-functional teams.


• Strong knowledge of Agile/Scrum methodologies, SDLC, and release management.


• Ability to influence technical decisions and collaborate effectively across large enterprises.

Preferred Qualifications:

• 9+ years of software engineering experience in large enterprise environments.


• 5+ years of hands-on development experience with .NET, SQL, and related technologies.


• ITIL certification and/or ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM).


• Experience leading technical design across multiple ServiceNow product areas.


• Experience with API-driven and integration-heavy solutions using modern technologies.


• Experience with Automated Test Framework (ATF), CI/CD pipelines, and DevOps practices.


• Experience with SaaS, low-code, or no-code platforms.


• Experience in enterprise service workflows and AI-assisted automation.


• Experience supporting ServiceNow upgrades and platform modernization initiatives.

Work Environment: This is a hybrid position combining remote work with onsite collaboration as needed. Strong communication and cross-functional collaboration skills are required to operate effectively within our large enterprise technology environment.

What You’ll Bring: The ideal candidate is a hands-on ServiceNow technical leader with deep platform expertise and strong software engineering fundamentals. You should be comfortable owning complex technical initiatives, making architecture decisions, mentoring engineers, and partnering with business and technology stakeholders.

Benefits at Cook Systems

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

• Medical coverage through Blue Cross Blue Shield, with two plan options


• Dental and vision coverage


• Life, critical illness, and accident insurance through Unum


• Flexible Spending Account and Dependent Care FSA options through Navia


• Health Gap Insurance through Sun Life


• 401(k) retirement plan through The Standard, with eligibility after six months

Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.

We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.