Job Description Summary

Job Description

Working at our Clearwater location

Clearwater is a provider of engineering, circuit card assembly, OEM Avionics, and MRO services to commercial and military customers. Products and technologies here are diverse and highly sophisticated. Your work will contribute to systems that manage the performance of Boeing 737 and 787 aircraft as well as F-18s, F-35s, Harriers, and Apaches. Not only will you work in a facility that has been awarded OSHAS’s highest safety rating, but you’ll be part of a diverse team of employees working together to impact the future of flight for generations.

Role Overview

The Lead Services Specialist, as part of the Customer Order and Fulfillment team, will manage planning and execution processes, transactions, and material in support of site operations and the administration of customer contracts. The role is responsible for establishing and maintaining processes that capture and measure key performance indicators (KPIs) for material fulfillment and operations related to the management of customer programs.

Roles and Responsibilities

• Facilitate order intake, input data into internal systems, connect to customer portals/systems and support forecasting, billing, and collection activities.
• Interface with external customers on all matters concerning order administration and contract administration, ensuring that both Customer and GE objectives are met.
• Work in conjunction with Operations to service and manage order processing/entry and resolution of issues, including repair orders and/or new orders, and Customer portal alignment/maintenance.
• Manage all aspects of the Fulfillment process, including financial, contractual, export, and legal relations with Customer and within GE systems.
• Monitor special programs and coordinate both internally and externally.
• Conduct periodic provisioning and program reviews with Customer.
• Respond to Customer inquiries on the processing of orders, acknowledgements, purchase order amendments, and contract modification.
• Clearly define and communicate problems as perceived by Customer.
• Maintain complete and current knowledge of GE product, including future use and needs of Customer.
• Screen and analyze Customer order practices looking for trends and unusual order practices.

Required Qualifications

• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 7 years of experience in customer service and/or fulfillment)
• Minimum of 3 years of experience in customer service and/or fulfillment

Preferred Qualifications

• 5+ years of experience in customer service and/or fulfillment operations
• Understanding of aerospace contracts, administration, and flow down
• Experience with Oracle or other ERP systems
• Strong computer skills (Microsoft Office, Excel, Power Point), including data manipulation
• Attention to detail
• Ability to document, plan, market, and execute programs
• Strong oral and written communication skills
• Strong team player with experience integrating across various organizations
• Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
• Demonstrated ability to analyze and resolve problems

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information