Lead Team Member

Position Summary:

The Lead Team Member (LTM) is responsible for overseeing daily cafe operations and delivering an exceptional guest experience in a juice and smoothie environment. As the on-site leader, the LTM serves as the primary point of contact and operational manager during assigned shifts and in the absence of the Owners. This role provides leadership to front-of-house staff, supports back-of-house operations, ensures high standards of customer service, product quality, cleanliness, and operational efficiency, and promotes a positive, collaborative work environment while upholding the café's mission, values, and brand standards.

Essential Duties:

• Serve as the primary on-site leader and point of contact during assigned shifts and in the absence of the Owners, ensuring smooth and efficient café operations.


• Oversee and coordinate daily front-of-house operations to ensure efficient, consistent, and high-quality service.


• Supervise, support, and provide direction to team members while fostering accountability, teamwork, and professional conduct.


• Assist with staff scheduling, onboarding, training, coaching, and performance feedback to support employee development and operational success.


• Deliver and uphold exceptional guest service standards to promote customer satisfaction and loyalty.


• Warmly acknowledge every customer with a genuine smile, enthusiastic greeting, and welcoming demeanor upon entering the cafe.


• Lead by example by modeling the Owners' customer service expectations and ensuring team members consistently provide courteous, friendly, and professional service.


• Address guest questions, concerns, and service issues promptly, professionally, and with sound judgment.


• Monitor product quality, food presentation, and inventory levels, including supplies and sanitation materials.


• Ensure compliance with all food safety, sanitation, health, and workplace safety standards.


• Enforce established policies, procedures, and operational standards to support consistency and accountability.


• Reconcile and balance daily cash drawers and ensure accurate cash-handling procedures.


• Monitor operational practices to minimize waste and support cost-effective operations.


• Represent the café professionally within the community and contribute to initiatives that strengthen the brand and customer relationships.


• Support back-of-house operations and perform other duties as assigned to maintain overall café efficiency.

Minimum Qualifications:

• High school diploma or equivalent.


• One year of experience as a Restaurant Manager, Kitchen Shift Supervisor, or in a similar leadership role within a restaurant, kitchen, or food service environment.


• One year of experience delivering and overseeing high-quality customer service.

Key Competencies & Skills:

• Demonstrated leadership with the ability to build, develop, and motivate high-performing teams.


• Strong communication and interpersonal skills, with the ability to engage effectively with guests and staff.


• Customer-focused approach with a commitment to delivering consistent service excellence.


• Sound judgment and effective problem-solving abilities.


• Comprehensive knowledge of food and beverage offerings, including the ability to clearly communicate ingredients and menu details.


• Knowledge of kitchen health, sanitation, and safety standards, including the safe use of equipment and utensils.


• Strong organizational skills and attention to detail.


• Ability to manage competing priorities in a paced environment while maintaining professionalism and a positive team culture.


• Capacity to work both independently and collaboratively.


• Physical ability to stand for extended periods and lift up to 20 pounds.


• Demonstrated reliability, including consistent attendance and punctuality.


• Customer Service Leadership: Demonstrates a passion for delivering exceptional customer service by creating a welcoming atmosphere, setting the standard for positive customer interactions, and coaching team members to consistently uphold the cafe's customer service expectations and the owners' vision for hospitality.