Lead Technical Support Specialist

Description

About INNIO Group:

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. 

INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward. 

Description

Essential Responsibilities

• Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the issue resolution system
• Travel to customer sites to provide technical support and troubleshooting. Create technical reports from the visit.
• Focus on customers in power generation/gas compression applications 
• Coordinate the return of parts from the field for analysis
• Provide technical data and information to channel partners and customers
• Enter quality issues in the QC tools and participate in review meetings
• Drive customer satisfaction through commitment to quality
• Remotely and in-person program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
• Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
• Participate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the field
• Perform Customer Focus Trainings – Training customer accordingly their fleet.
• Assist customers in commissioning/startup activities.
• Assist in activities related to new product support and CM&U introductions
• Attend training courses and review training materials when requested

Qualifications/ Requirements

• Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/power generation/gas compression
• Hiring location: Houston, TX area
• Ability and willingness to travel locally and out of area 50% of time

Desired Characteristics

• Minimum of 8 years of experience with reciprocating engine technology
• Demonstrated ability to work with a cross-functional teams
• Proven interpersonal skills
• Self-Starter; willingness to work remotely as needed
• Strong Communication Skills
• Commercial sensitivity with a focus on customer needs
• Strong problem-solving skill set

#Waukesha