Lead Teller/MSR

Position Title:

Lead Teller/MSR

Reports To:

Teller Supervisor and/or Branch Manager

Basic Function:

Able to competently perform all teller duties without supervision. Motivates and trains less experienced tellers. Opens new Credit Union memberships and acts as a liaison between the member and Credit Union to assist the member with their financial needs and/or account questions.

Responsibilities:

• Cash and deposit checks for members in accordance with operating procedures of the Credit Union, disburse cash by withdrawals and cash advances after obtaining proper identification. 
• Make withdrawals by cashier’s checks, take payments, and make transfers as requested by members. 
• Cross-sells all RRCU services, answers phone, and assist members with any questions they may have about member services.
• Make wise decisions based upon adequate knowledge of Credit Union policies and procedures. 
• Balance cash drawer daily; remains alert to needed address changes. 
• Responsible for the security of their own negotiables until signed over to the proper designated employee. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity. 
• Able to balance ATMs, post night deposits, verify vault currency and cash shipments. 
• Cross-trained to open new membership and all other type accounts.
• Able to issue ATM cards and reorder checks.
• Assist in balancing the cash dispenser when necessary. 
• Motivate and coach other tellers when needed. 
• Greets members as they enter the lobby in an outgoing, courteous manner.  
• Cross-sells every product and service as needed to meet the financial needs of the individual member. 
• Reviews membership applications for approval. Opens and provides information on all RRCU account types.   
• Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfers, wire transfers, and other financial needs. 
• Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM/ITM, Check Card, and Gift Cards) and Moneyline transfers. 
• Prints and reviews member statements or account histories and provides counsel to members regarding the activity of their accounts. 
• Makes correction to accounts as needed. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity.
• Responsible for the security of their own negotiables until signed over to the proper designated employee. 
• Provides daily entry to safe deposit boxes in accordance with rules and regulations.  
• Must set an example of professionalism.
• May serve as a RRCU notary. 
• When necessary, in branches, may perform loan processing duties to assist Branch Manager and/or Loan Officer. 
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.

Qualifications:

• Three or more years of teller experience with a financial institution.
• High school diploma or equivalent, with some college preferred.
• Competent computer skills and use of standard office equipment.
• Ability to meet, speak and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to lift heavy bags of coin, to stand on feet for long periods of time, being able to work at quick and steady pace, climb occasionally on safe deposit box ladder, sitting, and bending. Some lifting, not to exceed 25 pounds.
• Must be able to work in a fast-paced environment. 
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.