Learning & Development Partner, Infusion Consumables/IV Solutions/Pharmacy Systems

Position Summary 

The Learning & Development Partner (L&D Partner) primarily provides education and coaching to customer facing sales professionals to reduce the learning curve and help the organization achieve its business goals. Topics include product education, sales skills education and coaching, clinical knowledge and insights, sales management education, and sales effectiveness education.  The L&D Partner acts as a subject-matter expert for ICU Medical’s IV Solutions, Consumables, and Oncology sales team to support educational content development for customer-facing and internal education programs, and occasionally provides education expertise and support to other internal departments to support their education & onboarding initiatives.

Essential Duties & Responsibilities

• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. This includes but not limited to product knowledge, clinical knowledge, industry insights and trends, sales skills, territory management and account planning skills. Enhance the sales management effectiveness through enhancing their leadership and management competencies, including but not limited to team development, coaching, business planning and forecasting. 


• Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs. Develop and deploy education solutions that blend e-learning, instructor-led, virtual education, self-study, and on-the job education. 


• Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback.


• Work cross-functionally to develop and deliver education and product support programs to meet new product launch strategies aligned to global marketing strategies and regional sales goals for both internal and external needs, as appropriate. Work cross-functionally to develop and deliver education that adheres to adult learning best practices to effectively onboard new sales professionals and commercial employees to ensure reduced ramp up time to productivity. 


• Act as a subject matter expert to develop education content for internal and external audiences, working closely with Instructional Designers, & downstream marketing team following the principles of adult learning, and meeting the Global Learning & Development Standard Operating Procedures, Branding Guidelines, Copy Approval process, and Document Control requirements. 


• Conduct knowledge and skill assessments to validate course learning objectives have been achieved. Work with Education Coordinators to ensure all course metrics are captured. 


• Write post education reports that outline strengths and areas of improvement for each participant to ensure continued development and coaching from the participants manager.


• Work closely with field sales management to identify, develop & support field sales mentors.


• Partner with other sales L&D team members to deliver Sales Force Effectiveness and Sales Management Excellence Courses such as coaching, leadership, onboarding, and recruiting, etc. Partner with Education Coordinators to ensure all required logistics, materials and equipment are available for the education class.  


• Conduct ride alongs with sales representatives to coach their sales effectiveness and product acumen


• This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site). 


• Knowledge experts in contracting strategies (GPOs and Locals) with ability to educate sales and sales leadership. 


• Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement. 


• Other duties as assigned by supervisor.

Knowledge & Skills

• Knowledge of infusion therapy/healthcare industry strongly preferred. 


• Knowledge of education principles and techniques, such as adult learning principles, Instructional methodology, train the trainer, blended learning, and e-learning. 


• Skill in developing education and coaching programs and curriculum to meet individual and group.


• Excellent verbal, written, and presentation skills. 


• Ability to establish relationships and collaborate with cross functional colleagues to accomplish department goals. 


• Self-directed, flexible, and able to prioritize workload. 


• Ability to meet deadlines and project goals. 


• Advanced skills in PowerPoint and Word, Beginner in Excel.

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age


• Bachelor’s degree from an accredited college or university, BSN preferred


• Demonstrated track record of sales success 


• 3+ years of related experience in sales, clinical, and/or sales effectiveness


• 3+ years required direct sales experience, preferably IV solutions, infusion consumables, and closed system transfer devices


• 3+ years preferred experience in sales effectiveness, sales training, or related field


• 3+ years clinical experience strongly preferred

Work Environment

• This is largely a sedentary role. 


• This job operates in a professional office environment and routinely uses standard office equipment.


• Typically requires travel 20-50% of the time