About Our Job

Learning and Performance Child Support Technician Lead

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience.  New hires are typically brought into the organization between $25.30 and $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. This position reports to our offices at 1200 N. Federal Boulevard in Denver three days a week and telecommutes remotely at a designated workplace within the State of Colorado the remaining days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Denver Human Services is currently seeking a highly dedicated and dynamic team player to serve in the role of Learning and Performance Child Support Technician Lead with the Child Support Services division. This position will provide quality assurance, data analysis & management, standard work, and technical support for the entire division.    

Specifically, in this role you will: 

• Compile monthly state audit cases and prepare timely, accurate responses to all findings and observations.
• Assist with updates and maintenance of the Work Management System (WMS) related to Case Reviews.
• Serve as a backup for the division liaison and the document management team, ensuring continuity of operations.
• Provide additional quality assurance support to the Leadership Team, helping ensure compliance and consistent performance.
• Conduct case reviews across the division to evaluate processes and support standardization of work practices.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Excellent written and verbal communication skills and the ability to present to a variety of stakeholders
• Experience in collecting, tracking, and evaluating data to support program growth
• Excellent leadership and coaching skills
• Proficiency in the Automated Child Support Enforcement System (preferred but not required)
• Quality Assurance and keen attention to detail
• Spreadsheet Management (Excel)

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
 

Experience Requirement: Five (5) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field.
 

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
 

License/Certifications: Requires a valid Driver's License at the time of application.

Application Deadline

This position is expected to stay open until June 14. Please submit your application as soon as possible and no later than June 14 at 11:59 PM.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

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Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.