Learning Delivery Specialist

Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population. We strive to improve access to healthcare and essential services in social services, education, legal and many others. This role is located in our Overland Park, KS office supporting our corporate employees. 

Propio is rapidly growing and is looking to hire a highly motivated Learning Delivery Specialist to join our corporate team. The Learning Delivery Specialist is responsible for facilitating virtual and in-person instructor-led training of new and existing employees. You will record and communicate training activities, learner progress, and attendance. You will also assist with the development and revision of training materials and teach multiple curricula across a variety of business units. You will have some of the highest visibility to individuals, teams, and leaders across the organization and will have the unique opportunity to enhance the learning culture at Propio. 

Responsibilities 

• Create a dynamic learning environment which encourages learning while providing an experience that drives engagement by using best practices in instructor-led classroom design methods 
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, and/or videos. 
• Evaluate learner progress through assessments, hands on practice, and on-the-job training. 
• Collaborate with an Instructional Designer to assess, update, and revise training materials. 
• Participate in work groups to identify knowledge gaps and recommend learning solutions. 
• Prepare for upcoming classes by reviewing the course material, creating the class records in the Learning Management System (LMS), coordinating with Talent Acquisition (TA) and Human Resources (HR), and welcoming the learners. 
• Develop and maintain constructive working relationships with stakeholders, such as Human Resources partners, frontline leaders, and subject-matter experts. 
• May assume some content creation duties as applied. 

• Bachelor’s degree in Psychology, Human Resources, Education, Communications or related field required. 
• 2+ years of experience delivering training and presentations to a variety of audiences in a business and adult setting. 

Preferred Experience: 

• 2+ years of experience and knowledge applying training and development principles and adult learning theory; along with a working knowledge of instructional design 
• 1+ years in sales enablement facilitation 

Required Skills: 

• Knowledge of training strategies and principles, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects. 
• Emotional intelligence: The ability to perceive the emotional state of individuals and groups; the ability to modify one’s own verbal and non-verbal mannerisms to engage and build trust. 
• Growth mindset towards continual improvement of facilitation and training resources 
• Proficiency with virtual classroom software such as Microsoft applications including SharePoint, Word, Excel, PowerPoint, Outlook, and Teams. 
• Excellent communication skills. The ability to communicate effectively verbally and in writing with stakeholders and employees. 
• Excellent presentation/group facilitation skills.

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