Learning Environment Specialist

As the Learning Environment Specialist, you will be responsible for the integrity and ongoing management of furniture, fixtures, and equipment (FF&E) inventory operations. You will own the Franchise Orderbook System (Fohlio), serve as the primary point of contact for FF&E support, and coordinate product lifecycle activities including inventory management, product changes, discontinuations, and recalls. Working closely with franchise owners, vendors, and cross-functional teams, you will help ensure learning environments remain safe, consistent, and aligned with brand standards.

• Own and maintain the Franchise Orderbook System (Fohlio), ensuring product records, specifications, and inventory data are accurate, current, and aligned with brand standards.

• Develop and maintain inventory-related resources, reference guides, and purchasing documentation for franchise owners and internal teams.

• Review inventory and resource reports, identify trends or issues, and provide recommendations to leadership.

• Manage the end-to-end process for product changes and discontinuations, including vendor coordination, communication planning, and system updates.

• Administer the Change of Equipment Request process, including tracking submissions, coordinating approvals, and ensuring timely resolution.

• Monitor product recalls and coordinate communications and follow-up activities with vendors and franchise owners.

• Serve as the primary point of contact for FF&E-related inquiries through Freshservice, responding to and escalating support requests as appropriate.

• Partner with Franchise Business Consultants and Growth & Transformation team members to resolve FF&E-related questions and support franchise owner needs.

• Build and maintain productive relationships with FF&E vendors and coordinate communications related to product updates, submittals, and issue resolution.

• Collaborate with internal teams to ensure inventory resources remain current and aligned with operational, accreditation, grant, and state-specific requirements.

• Ensure consistency, accuracy, and accessibility of FF&E information across systems, resources, and communication channels.

• Manage multiple priorities and projects while maintaining a high level of service and attention to detail.

 

WHO WE ARE LOOKING FOR

• Bachelor's degree preferred; equivalent combination of education and experience considered. 

• 2-4 years of experience in inventory management, procurement, operations coordination, or a related field. 

• Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines. 

• Ability to analyze information, identify trends, and make recommendations for improvement. 

• Effective verbal and written communication skills with the ability to build trusted relationships across a variety of stakeholders. 

• Proficiency in Microsoft Excel and comfort learning and navigating multiple systems and technology platforms. 

• Demonstrated ability to manage detailed processes with accuracy and follow-through. 

• Self-directed problem solver who takes initiative and drives issues to resolution. 

• Strong customer service orientation and commitment to supporting franchise owners and internal teams. 

• Ability to adapt to changing priorities and work effectively in a collaborative environment.