Description
The Learning Support Coordinator provides wide-ranging technical and operational support to ACA’s IT Learning team. This role requires strong communication and organizational skills. Experience with and the ability to comfortably juggle changing and competing priorities will be a key success factor. As a member of the IT Learning team, this role primarily supports training operations and delivery.
Essential Functions:
- Coordinate training logistics and scheduling of training sessions/meetings
- Manage multiple priorities simultaneously, adjusting as needed to meet business needs
- Prepare training materials and training rooms for instructor-led sessions
- Maintain training calendar and records
- Communicate training schedules to associates and track attendance
- Coordinate logistics for training activities, including venues and equipment
- Support relationships with external training suppliers
- Manage and maintain in-house training facilities and equipment
- Provide in-session support for forums, roundtables, and other training sessions
- Perform other duties as assigned
Qualifications:
- Bachelor’s degree preferred / High school diploma or GED required
- At least 1+ year of experience related to the essential functions specified
- Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to multitask, prioritize and manage time efficiently
- High level of professionalism based on integrity and humility
- High level of interpersonal skills that develop constructive and cooperative working relationships with a diverse population, and maintain them over time
- Excellent customer service skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business.
Travel
Up to 10% travel may be required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice. 
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