Leasing and Administrative Specialist

Leasing and Administrative Specialist

Key things that you want to know about this role:

Job Level: 1+ years experience will set you up for success in this role

Job Location: This important role supports our Bells Fork Property (4 days/week) and Hardee Village (1 day/wee)

Position Type: Full-time/Part-time

Pay Range: $18.00/hour -- we believe in a culture of transparency

Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. 

We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Leasing and Administrative Specialist, you will be responsible for the general marketing and leasing activity of the property.

Summary of Responsibilities:

• Serve as the primary contact for prospective and current residents, delivering a welcoming and professional experience.
• Answer incoming calls and emails promptly, providing accurate information about availability, pricing, and community features.
• Schedule and conduct property tours, highlighting the benefits of the community.
• Assist residents with lease questions, maintenance requests, and general concerns, ensuring a high level of satisfaction.
• Handle resident complaints or concerns with professionalism and escalate issues to the community manager. 
• Show Market-Ready apartments and community to customers.

Full-Time Benefits: 

• Eligibility for semi-annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.

 Successful candidates will have:

• 1+ years of related experience in the real estate, retail, or customer service industry
• Commitment to regular attendance (may include 2 Saturdays/month)
• Ability to represent the company in its relations with residents, employees, and local vendors