Leasing Specialist
Join our team as a Leasing Specialist and help residents find a place they’re proud to call home. In this role, you’ll own leasing and resident retention across a portfolio of our multi-family communities, managing the full leasing cycle, coordinating move-ins and move-outs, and serving as the visible, responsive point of contact prospects and residents count on. Working closely with the Property Manager and our Operations Team, you’ll play a direct part in keeping our communities full, well cared for, and thriving. If you’re a highly motivated, self-directed person with a true passion for customer service, who enjoys matching each prospect with the right home, you’ll thrive here.
What You'll Do
- Leasing Quarterback: Manage leasing opportunities from first inquiry to occupancy, showing vacancies, delivering leasing presentations tailored to each prospect’s needs, and preparing lease agreements, addendums, and renewals.
Lead Follow-Through: Promote available units and follow up promptly with prospects and residents by phone and email, so every lead is actively pursued.
Move-In & Move-Out Coordination: Coordinate move-in and move-out logistics and conduct unit inspections, including move-in, move-out, and periodic property walks.
Resident Champion: Serve as the main point of contact for residents, greeting visitors and residents with a warm, professional rapport and responding to concerns, questions, and requests to keep residents satisfied and renewing.
Front Desk Hub: Provide front-desk coverage, including accepting, organizing, and maintaining the package room, and keeping the community coffee machine and related supplies in order.
Maintenance Liaison: Initiate maintenance and repair requests for your assigned properties and accompany vendors to resident spaces as needed.
Relationship Builder: Help coordinate resident functions and community programs, and maintain positive relationships with residents, team members, vendors, and the corporate office.
Improve the Properties: Stay alert while on site, address what you can on the spot, and recommend improvements to appearance, efficiency, and effectiveness across our communities.
Team Player: Support our continued growth by performing other related duties as assigned and contributing to the overall mission of the company.
You Have
- Fair Housing Knowledge: A working knowledge of Fair Housing guidelines and regulations.
- Customer-First Mindset: A strong background in customer service and sales, with the ability to positively impact the resident experience.
- Sales Experience: Previous sales experience is a must, with a proven ability to build rapport, close leases, and meet goals, and the resourcefulness to find creative ways to solve a problem or reach a solution.
- Organizational Skills: Proven organization, strong attention to detail, and the ability to manage competing priorities.
- Technical Aptitude: Strong experience with Microsoft Office, including Word, Excel, and Outlook.
- Independent Operator: The ability to work independently with minimal direct supervision while collaborating effectively as part of a team.
- Communication Skills: Excellent written and verbal communication skills and a polished, professional presentation.
- Adaptability: The flexibility to adapt to changing business needs and respond to requests in a timely manner.
- Education: High school diploma or GED.
You Might Also Have
- Professional Certification: An Accredited Residential Manager (ARM) certification.
- AppFolio Experience: Experience using AppFolio property management software.
- Industry Experience: 1–2 years of experience in multi-family leasing or a related industry.
- Weekend Warrior: Saturday work is a regular part of this role, so we're looking for someone who's happy to cover them. You'll get a weekday off in return.
You Should Be Able To
- Maneuver Properties: Frequently move about multiple properties and tour real estate, including ascending and descending stairs; sit, stand, and walk for extended periods of time.
- Lift & Carry: Occasionally lift, move, or carry items weighing up to 50 pounds.
- Exchange Information: Frequently operate office equipment and communicate with prospects, residents, and colleagues to exchange accurate information.
- Travel Between Properties: Travel regularly, sometimes daily, between property locations with a valid driver’s license and reliable transportation.
The Perks
- Stability You Can Rely On: Embrace the security of a full-time position that provides a strong foundation for your professional journey.
- Schedule: 8:30 AM – 5:00 PM (includes a 30-minute meal break), five days per week. Work one weekend day (usually Saturday), then enjoy a weekday off that can shift with business needs.
- Competitive Compensation: Your experience is valued, and we offer competitive compensation with eligibility for performance bonuses. The pay range is $20 to $25 per hour, reflecting our commitment to recognizing and rewarding your contributions.
- All the Extras:
- Recharge & Relax: Enjoy a generous package of paid time off and 10 paid holidays, allowing you to recharge and spend quality time with loved ones.
- Cover from Head to Toe: Access health, dental, and vision insurance right from the start, prioritizing your overall well-being. We offer a 100% employer-paid health insurance option for employees.
- Set for the Future: Plan with confidence through our 401(k) plan, complete with an employer match of up to 6% after 1 year of employment. Additionally, rest easy with our company-paid life insurance policy.
About Us Arnot Realty is a leader in both real estate development and property management within the Southern Tier of New York. Our expertise lies in the cultivation and oversight of multi-family, retail, commercial, and land. With a legacy spanning over a century, we have played a pivotal role in driving economic growth within our communities. Presently, we own a portfolio spanning multi-family, retail, commercial, and land across the region, a testament to our commitment to realizing the full potential of real estate ventures. We leverage our extensive knowledge to not only elevate opportunities but also to nurture and enhance the communities we are a part of, drawing upon our passion and experience. We are in the process of assembling a team that shares our fervor for pursuing objectives. If you are a self-motivated individual who thrives in a collaborative setting, there is a promising career path awaiting you. Arnot Realty is an equal opportunity employer and does not discriminate in recruiting, hiring, training, or promotion based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other status protected under local, state, or federal laws.
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