Level 1 Helpdesk Technician

Job Description - Level 1 Helpdesk Technician

Become an Employee-Owner at PERRY proTECH! As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients seeking technical assistance over the phone, via email. or ticketing system.

About the Role:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Provide client support and troubleshooting on technical issues at a level consistent with performance expectations

Respond to requests for technical assistance via phone, email, or the ticketing system.

Analyze client needs, recognize business opportunities, and influence sales volume growth.

Perform remote troubleshooting though diagnostic techniques and pertinent questions

Prioritize first call resolution to maximize client satisfaction and minimize escalation needs.

Log all internal and external client interactions, noting troubleshooting, resolution, or escalation.

Follow up with customers and users to complete the resolution and ensure customer satisfaction.

Provide training to customers on products installed.

Requirements & Qualifications:

Excellent customer service skills

Excellent time management abilities

Strong technical and analytical abilities

Detail-oriented & organized

Excellent problem-solving skills and a solutions-oriented mindset

Ability to handle difficult or emotional customer situations

Self-motivated, flexible, and takes initiative

Excellent verbal and written communication skills

Associate degree or equivalent experience in a relevant technical field

Field Engineer FE Grade 2

MCSE or equivalent experience is a plus

Previous experience in a help desk or customer service support position

Why Join our Team of Employee Owners?

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.

You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!

Original job Level 1 Helpdesk Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Level 1 Helpdesk Technician

Job Description - Level 1 Helpdesk Technician

Similar Level 1 Helpdesk Technician Jobs in the US

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