Level 10 - Host/Hostess

Summary of Position:

Welcome and warmly greet guests on arrival. Answer the telephone, take reservations and manage the efficient and timely seating of our guests. Display hospitality and professionalism to our guests at all times, take pride in representing the Rick Erwin Dining Group.

Duties & Responsibilities:
Opens the front door for guests entering or leaving the restaurant.

Warmly and graciously greets all guests upon arrival with the company greeting: "Good evening and welcome to ____".

Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile or impatient guests- always making a manager aware of any issues.

Accommodate special seating requests for guests whenever possible. * Seat guests based on their preferences while balancing the customer flow to each server section.

Always pull our chairs for ladies; issue black napkin for dark clothing.

Check restrooms every 20 minutes to ensure that they are clean, free of debris and fully stocked with necessary items.

Maintain all necessary supplies at host stand; check menus for soiled pages or watermarks.

Thank guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.

Be ready and willing to assist fellow staff members as situations arise.

Perform other duties as assigned by the manager on duty.

Full knowledge of the daily activities occurring at the restaurant to ensure that guests join the appropriate party; knowledge of special promotions and offerings

Job Qualifications:

Education:

High school diploma or equivalent preferred.

Experience:

Previous experience in full service restaurants preferred, but not required.

Requirements:

Ability to communicate and understand the English language.

Must have excellent interpersonal skills and confidence.

Be able to work in a standing position for long periods of time.

Be able to reach, bend, stoop and frequently lift up to 40 pounds.

Punctuality and regular, reliable attendance-including reliable transportation.

Honesty and integrity; hard working.

Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate and reliable.

Works in a team environment; works with the public in a calm, courteous, friendly and professional manner.