Lexus Service Experience Coordinator

Job Title: Lexus Service Experience Coordinator

Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.

Key Responsibilities:

• Handle inbound calls, emails, and online service inquiries in a timely and professional manner


• Schedule and confirm service appointments efficiently using dealership systems


• Conduct outbound calls for appointment reminders, follow-ups, and service campaigns


• Provide accurate information regarding services, pricing, and availability


• Maintain consistent communication with service advisors and technicians


• Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals


• Log and track customer interactions in CRM systems


• Assist in improving customer retention and service department performance

Qualifications:

• Previous BDC, call center, or customer service experience (automotive preferred)


• Strong communication skills (verbal and written)


• Excellent phone etiquette and active listening skills


• Ability to multitask and manage high call volumes


• Basic computer proficiency (CRM systems, scheduling tools, etc.)


• Positive attitude and team-oriented mindset

Preferred Skills:

• Experience in a dealership environment


• Familiarity with automotive service processes


• Sales or upselling experience is a plus

What We Offer:

• Competitive pay 


• Health, dental, and vision insurance


• Paid time off and holidays


• Career growth opportunities within the dealership


• Training aligned with Lexus customer service standards