Lexus Technology Specialist

The Technology Specialist is responsible for providing every customer with a personalized technology orientation during their vehicle delivery.

• Assist sales consultants with new and pre-owned Lexus deliveries.

• Set up Lexus app accounts and connect customers to their vehicles.

• Demonstrate Apple CarPlay, Android Auto, Bluetooth and navigation.

• Set up driver profiles, memory seats and personalized vehicle settings.

• Explain Lexus Safety System+ features and driver-assistance technology.

• Demonstrate remote start, Digital Key and other available connected services.

• Ensure customers understand their vehicle's essential features before leaving the dealership.

Expectation: Every eligible customer should receive a complete technology orientation, with the customer experience prioritized over rushing the delivery.

• Contact customers after delivery to answer technology-related questions.

• Schedule follow-up appointments for customers who need additional assistance.

• Help existing Lexus owners with software updates, phone connectivity and Lexus app questions.

• Assist customers with connected-service subscriptions and available trials.

• Escalate unresolved technical issues to the service department or Lexus support.

• Assist sales consultants with technology demonstrations during test drives and showroom visits.

• Maintain working knowledge of new Lexus models, technology updates and available features.

• Help prepare customer vehicles for technology orientations.

• Provide technology training and updates to sales consultants.

• Support the sales department during busy delivery periods.

• Organize the car lot.

• Assist with dealer trades from time to time. 

• Assist service customers with technology questions during service visits.

• Schedule technology appointments for customers needing additional training.

• Troubleshoot basic connectivity and infotainment issues.

• Refer mechanical, electrical or unresolved software concerns to certified service technicians.

• Document completed deliveries and customer technology appointments in the CRM.

• Track outstanding customer technology concerns and follow up until resolved.

• Maintain a daily schedule of deliveries and technology appointments.

• Complete required Lexus training and maintain applicable certifications.

These responsibilities are consistent with Lexus's established specialist program and current dealership job descriptions.

Proposed dealership targets, not Lexus corporate requirements.

I would also establish a clear division of responsibility: the sales consultant owns the sale and overall delivery experience, while the Technology Specialist owns technology education, setup and subsequent technology support. This helps avoid confusion about accountability and keeps the specialist available for both new and existing Lexus customers.