Liability Manager

Overview

Want to work for one of the top Great Places to Work in Phoenix? Crest Insurance Group is hiring a Liability Manager.

Ready to step out of a high-volume caseload and into a more strategic role? We're looking for a Liability Manager with strong general liability adjusting experience to oversee claims, partner directly with carriers, and act as a liaison between the legal and risk management departments.

This is an excellent opportunity for a carrier or TPA adjuster looking to leverage their expertise in a more proactive, relationship-driven environment.

What You'll Do

• Manage and oversee general liability claims from first notice through resolution


• Partner with carriers, TPAs, and brokers to review reserves, strategy, and settlements


• Collaborate with defense counsel on litigated claims


• Lead monthly/quarterly claim reviews and drive improved outcomes


• Analyze loss trends and claim data to reduce exposure and cost


• Oversee workers' compensation claims and Return-to-Work program


• Support safety, OSHA compliance, and loss control initiatives


• Provide regular reporting and insights to leadership


• Maintain Safety Applications Manuals

What We're Looking For

• 3–5+ years of general liability claims adjusting experience (carrier or TPA preferred)


• Strong knowledge of coverage, investigation, reserving, and litigation management


• Experience handling moderate to complex liability claims


• Comfortable working with attorneys, brokers, and insurance partners


• Ability to analyze claims and influence outcomes-not just process them


• Advanced knowledge of State and Federal law pertaining to employment


• Ability to demonstrate confidentiality


• Excellent verbal and written communication


• Knowledge of MS Office Applications

Bonus If You Have:

• Industry designations (AIC, ARM, CPCU)

Why This Role Stands Out

• Move from handling claims to influencing strategy


• Lower volume, higher impact work


• Direct collaboration with carriers and leadership


• Opportunity to shape risk and claims programs