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The Library Contact Specialist makes gentle, effective calls, in accordance with UMS call center guidelines, to patrons of public libraries encouraging them to return materials to their member library. Calls require proper consumer identification practices and data security protocols along with adherence to the Fair Debt Collections Practices Act. Maintains documentation accuracy and skip tracing effectiveness on every call.
Our environment is energetic, team-oriented and focused on exceeding our customers' expectations every day.
Our agents enjoy:
This position requires:
Flexible schedules:
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