Licensed Sales Agent

Job Description

Role Purpose

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products. 

 

Do

• Take inbound calls & make outbound calls to warm/hot leads. 


• Have interactive conversations with prospective and existing customers to showcase your active listening skills 


• Effectively create customer need by conducting various probing techniques. 


• Accurately describe benefits and features for all available product lines. 


• Follow documented processes and guidelines. 


• Document systems properly to ensure accurate tracking and accountability. 


• Achieve all sales and call center goals. 

 Qualifications

• HS Diploma or GED required. 


• Valid insurance license with health component. 


• Current continuing education requirements for license must be met 


• Knowledge of successful selling techniques. 


• Excellent oral and written communication skills. 


• Outstanding customer service skills 


• Must have an enthusiastic, flexible and assertive personality. 


• Experience in a call center. 


• Ability to sit for long periods of time. 


• PC literate. Knowledge of Microsoft Office Suite Products is a plus 


• Must be comfortable in a competitive goals driven sales environment. 


• Must demonstrate multi-tasking and critical thinking skills regularly. 


• Passion for helping people and developing strong sales relationships 


• Conduct yourself in a professional manner at all times 


• Good attendance is a must. 


• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router. 


• Ability & flexibility to troubleshoot any connectivity issues with your local ISP 


• A private home workspace where customer information can remain secure 

 

• 
  

  Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  
  
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  
  
  • Enroll in product specific and any other trainings per client requirements/recommendations
  
  
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  
  
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks
  
  
  
  

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Deliver