LIS/IT Support Technician

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Duties specific to the hardware/software referenced below:

LIS System-LabDaq and LabNexus

• Creating accounts and users.
• Daily monitoring of services on LabDaq server computer, reporting any issues found.
• Troubleshooting issues with orders and results not crossing between LabDaq and LabNexus.
• Assisting in-house employees and sales reps with these issues.
• Quarterly or Semiannually updates of CPT to Diagnosis checking in LabNexus.

Phishing Box:

• Creating campaigns that test employees on phishing emails.
• Manage users.
• Pull reports on campaigns and assign training as needed.
• Monthly Audits of active users

IT/Active Directory/O365

• Set up and maintain users and logins for all employees.
• Troubleshoot any issues users have with logins, permissions, Adobe, Microsoft Office, and Remote Desktop Connections.
• Keep an informed log up to date with all active user information. 
• Set up and maintain all workstations. Performing updates as needed.
• Set up and maintain SonicWall, workstations, and internet access at remote sites.
• Export terminated employee mail boxes and deactivate their account.  

General

• Troubleshoot issues with printers for all employees.
• Performs monthly audits to help keep software relevant and save on unneeded expenses.
• Maintains proper time management skills while working on any assigned projects. 
• Assist with build out and research of new software projects.
• Monitors and records weekly information regarding the backup generator and NO2 generators. 
• Must be able to work in a fast paced, high stress environment.
• Other duties as assigned

Qualifications

• High school diploma, IT certifications recommended.
• Computer proficiency to include proficiency in Microsoft Word and Excel
• Experience with setting up and maintaining an Active Directory.
• Proper time management skills and ability to stay on track with projects.

Physical Requirements

• Frequently performs work while standing, walking, or sitting
• Frequently exposed to blood borne pathogens and may be required to wear personal protective equipment.
• Occasionally required to lift, push and pull up to 25 pounds.
• Required to communicate and interact with employees and donors