S

Load Planner (Bilingual - Korean)

salary Salary :

$25 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Load Planner (Bilingual - Korean)

Company Description

On-site

Pay: $25/Hr

Job Description

  • Serve as the main contact for customer relations
  • Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
  • Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
  • Excellent customer service in all aspects from booking to cargo delivery on time
  • Request for quotation with carriers and negotiate the spot rates 
  • Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
  • Communicate daily with customers, carriers, and internal staff
  • Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
  • Follow up any account issues and communicate/liaison with management to implement/drive solutions
  • Analyze service and cost data for actions or recommendations for business improvement
  • Report required for service failure, claim, damage, and any other irregularities
  • Accuracy of data entry into systems
  • Monitor trends and report changes to management

Qualifications

  • High School Diploma or GED Required; Bachelor Degree Preferred
  • Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
  • Korean bilingual preferred
  • Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
  • Self-motivated and works well under pressure with minimal supervision
  • Highly organized with ability to manage multiple shipments, while paying close attention to detail
  • Excellent analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Strong customer service and negotiating skills
  • Appropriate phone and email manner with internal and external customers
  • Warehouse and/or manufacturing knowledge preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Original job Load Planner (Bilingual - Korean) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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