Loading Dock Concierge

Loading Dock Concierge

Company: Stratton Amenities
Location: Seattle, WA

About Stratton Amenities

Stratton Amenities is a hospitality
services company providing concierge, front desk, and building support programs
to Class A commercial and residential properties throughout the United States.
Our focus is creating safe, professional, and welcoming experiences for
tenants, guests, visitors, vendors, and clients.

Position Summary

The Loading Dock Concierge is responsible
for managing loading dock activity, vendor and delivery access, vehicle flow,
dock safety, and visitor coordination in a professional Class A property
environment. This role requires strong attention to detail, clear
communication, situational awareness, and a hospitality-focused approach when
interacting with delivery personnel, vendors, tenants, and property teams.

Responsibilities

• Monitor loading dock activity and ensure safe, organized dock
  operations.
  
• Greet and screen delivery personnel, vendors, contractors, and
  authorized visitors.
  
• Verify access authorization and follow all sign-in and visitor
  management procedures.
  
• Direct delivery vehicles into approved loading dock areas.
  
• Assist with vehicle flow, pedestrian awareness, and dock
  traffic coordination.
  
• Ensure loading dock doors, gates, and access points remain
  secure.
  
• Prevent unauthorized parking, idling, or vehicle congestion
  near the loading dock.
  
• Redirect deliveries to the appropriate dock, freight elevator,
  or approved delivery location.
  
• Document delivery activity, entry and exit times, vendor
  information, and incidents.
  
• Report unsafe conditions, suspicious activity, maintenance
  issues, and building concerns.
  
• Communicate professionally with tenants, property management,
  vendors, and building teams.
  
• Follow all property procedures, emergency protocols, post
  orders, and company standards.
  
• Maintain a professional appearance and adhere to company
  uniform requirements.
  

Qualifications

• High school diploma or equivalent.
  
• Prior experience in hospitality, concierge, loading dock
  operations, security, logistics, customer service, or building operations
  preferred.
  
• Strong communication and customer service skills.
  
• Ability to remain alert, professional, and composed throughout
  the shift.
  
• Comfortable using phones, radios, tablets, computers, visitor
  management systems, and basic reporting tools.
  
• Strong attention to detail and ability to follow procedures
  consistently.
  
• Ability to work independently and communicate issues promptly.
  

Preferred Experience

• Loading dock operations
  
• Commercial building operations
  
• Concierge or front desk services
  
• Vendor or delivery management
  
• Security, access control, or visitor management
  
• Hospitality or customer service
  

Physical Requirements

• Ability to stand and walk for extended periods.
  
• Ability to work in and around loading dock areas.
  
• Ability to lift to 25 pounds occasionally.
  
• Ability to work near vehicle traffic, delivery activity, and
  building service areas.
  

Benefits

• Health, dental, and vision insurance
  
• Paid time off
  
• Paid training
  
• Opportunities for advancement
  
• Professional and supportive work environment
  

Compensation

$23.00 - $24.00 per hour