Loan Officer Assistant — Northgate Mortgage LLC
• Location: Farmington Hills, MI
• Nearby areas: Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights
• Compensation: Commission-Only
• No guaranteed hourly wage or base salary
• Earnings tied to loan activity, assigned production, and/or closed transactions
• Strong earning potential for high-performing team members
• Opportunity to grow into Licensed Loan Officer roles
• About Northgate Mortgage:
• Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing
• Focus on personalized borrower support from application through closing
• Role Summary:
• Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle
• Key Responsibilities:
• Support Loan Officers throughout the mortgage process
• Communicate with borrowers regarding documentation requirements
• Collect and organize loan-related documentation
• Track borrower follow-ups and outstanding conditions
• Manage multiple active loan files simultaneously
• Handle inbound and outbound customer calls
• Maintain detailed and accurate records
• Assist with loan application setup and file organization
• Coordinate with borrowers, processors, and internal teams
• Ensure timely document collection and submission
• Maintain confidentiality of borrower financial information
• Learn mortgage products, company systems, and compliance requirements
• Required Qualifications:
• Strong verbal and written communication skills
• Excellent phone presence
• Strong organizational and multitasking abilities
• Ability to manage multiple borrower files simultaneously
• Detail-oriented with high accuracy
• Comfortable making inbound and outbound calls
• Experience collecting documents and tracking follow-ups
• Strong customer service mindset
• Ability to maintain confidentiality of financial information
• Comfortable working in a fast-paced production environment
• Willingness to learn mortgage products, compliance guidelines, and internal systems
• Comfortable working in a commission-only compensation structure
• Reliable, motivated, and highly accountable
• Preferred Experience:
• 1+ years of customer service experience
• Administrative support experience
• Sales support experience
• Mortgage, banking, lending, real estate, or financial services experience
• Benefits (Available After 90 Days — Eligible Employees):
• Health Insurance
• 401(k)
• In-House Mortgage Training
• Loan Product Education
• Systems & Software Training
• Potential Company-Sponsored Licensing Education
• Potential Company-Paid MLO Licensing Support
• Career advancement path to Licensed Loan Officer
• How to Apply:
• [Include application instructions or contact details here if available]
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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