Loan Operations Clerk

GENERAL DESCRIPTION

Performs various duties in the Loan Operations Department.

RESPONSIBILITIES

• Responsible for completing the loan process, which includes but not limited to: uploading all loan types to Silverlake; writing up loan tickets; preparing loan files; verifying documents given by processor; and filing loan documents.


• Responsible for processing all loan requests, which includes but not limited to: writing up loan tickets; pulling flood data; verifying information given by lender; booking loans; and maintaining loan files.


• Responsible for tracking, receiving, and filing document exceptions to the loan file & Synergy.


• Responsible for tracking and paying all escrow items to include property insurance, taxes & annual statements.


• Maintains knowledge of bank policies, procedures, and operational processes.


• Maintains the loan files; ensure proper filing of documents and files are properly secured at the end of the day.


• Balance various GL accounts including Loans in Process.


• Process daily mail and track insurance accordingly on Silverlake tracking system.


• Responsible for mailing and filing UCC's and maintain tracking on system.


• Apply for titles to ensure Bank's lien and file necessary documentation.


• Perform daily operational duties, answer customer calls, and perform loan research projects.


• Assist in Operations Department with various tasks including exception management, research, statements, and customer service.


• Assists with preparing and balancing participation loans, funding, and distribution of payments.


• Prepares and handles all customer credit disputes and E-Oscar transmission.


• Responsible for organizing, scanning, indexing and reviewing all loan documents into Synergy.


• Reviews monthly query reports for loans not properly coded.


• Order Appraisals and maintain appraisal spreadsheet.


• Maintain Loan Vault-loan files and filing documents.


• Perform various tasks as assigned by supervisor or lending officer.


• Track Real Estate insurance on loans over $1 Million.


• Distribute loan operations mail.


• Responsible for balancing construction loans, making draws, updating construction draw spreadsheet, and maintaining construction draw files.

REQUIRED SKILLS, EXPERIENCE, & EDUCATION

• High school diploma or the equivalent required


• Prior banking experience, preferable in loan operations and/or loan processing


• Knowledge of banking policies, procedures, and regulations


• Excellent interpersonal and customer service skills; good social skills


• Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank


• Possesses an attitude of cooperation and a continual motivation to learn


• Ability to demonstrate high levels of accuracy and efficiency


• Work well under stress


• Good organizational skills and the ability to multitask efficiently


• Proficiency with computers; good technical skills; working knowledge in word processing and spreadsheet applications desired


• Maintains a neat, well-groomed, professional appearance


• Maintains a clean work area


• Excellent written and verbal communication skills


• Ability to work well in operations setting; self-motivated


• Punctual & reliable

All applicants must be able to pass the following screens:

• Background


• Credit


• Drug Screen