Loan Processor Spclst

POSITION SUMMARY

Manages loan customers banking needs by assisting with loan transactions, loan documentation, and responding to customer inquiries with appropriate information, problem solving and cross-selling. Provides internal customer service by assisting other Loan Department staff. Performs duties independently with limited supervision 

___________________________________________________________________ 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

1) Provides high quality customer service by greeting customers, using customer names, asking appropriate questions to determine needs of customers, and responding to customer inquiries and scheduling appointments. Provides information by promptly answering the telephone, directing telephone inquiries and lobby customers to proper personnel, and answering basic and advanced customer inquiries. Assists Loan Processor I with advanced customer/employee inquiries and either handles or transfers more complex inquiries to proper personnel. Communicates effectively with other staff in all offices to further enhance compliance, policies, and teamwork on a timely basis. 

1) Supports the effective lending operation by performing the opening and closing procedures, obtains and distributes incoming/outgoing mail correspondence, and assists with inquiries on loan information. Provides analytical and technical support by preparing, monitoring, and completing loan documentation for the Loan Officers and other staff members. Handles interruptions with ease while still maintaining focus and accuracy. Manages several assignments simultaneously, completes independently and meets deadlines accordingly. Able to work extra time, when required to meet deadlines.   

2) Ensures accuracy of bank records by maintaining the knowledge of both state and federal bank regulations and MBT policies for the purpose of documentation, account information and other services with the current software program for customer and internal customer needs. 

3) Maintains accurate customer account information by filing/imaging documentation, composing correspondence and/or loan documents, inputs new account information and maintenance on data base with accuracy and speed, and maintains appropriate teller records. Work with originating, researching, and clearing all appropriate ticklers on the respective lender’s tickler reports. Provides retail banking customer service by following standard bank procedures by recording savings and checking deposits, loan payments, and processes account withdrawals. 

4) Manages performance and development of other loan processors by training and coaching them to ensure maximum customer service and product knowledge. Communicates with coworkers and supervisor information required for maintaining consistency throughout the area.   

5) Provides teamwork and support in all areas by assisting customers and employees that are not within your normal job duties. Communicates effectively with coworkers and supervisor to divide daily workload, resolves issues, and make procedure adjustments as needed. Ability to work within a “team environment” in a cooperative manner. Communicates with coworkers and supervisor information required for maintaining consistency throughout the area. Remains flexible for unexpected changes in daily workload and timing. Builds customer relationships by assisting in non-essential duties involving fairs, parades and other bank activities as required.   

6) Provides additional financial services to customers by responding to customer questions with referrals to MBT Investment Department, Insurance Department, Retail Bankers, and other banking departments. 

POSITION QUALIFICATIONS

• Education:     
• High School Diploma or equivalent 
• Experience:     
• Two or more years of banking experience and/or working knowledge of business office or bank functions. 
• Certificates, Licenses, Registrations 
• None 
• Computer Skills:  
• Proficiency in the use of basic office equipment, 10-key calculator, keyboarding, Microsoft Office, web-based software, banking software, and overall computer navigation. 

SUPERVISORY RESPONSIBILITIES

None 

Competency Statement(s) 

• Accountability – Ability to accept responsibility and account for his/her actions. 
• Accuracy – Ability to perform work accurately and thoroughly. 
• Adaptability – Ability to accept ongoing changes. 
• Analytical – Ability to use thinking and reasoning to solve a problem. Ability to comprehend mathematical calculations such as addition, subtraction, multiplication, division, and calculations of interest and any other skills as needed. 
• Communication, Oral – Ability to communicate effectively with others using the spoken word. 
• Communication, Written – Ability to communicate professionally with interpersonal, concise, accurate verbiage along with the ability to write technical processes and procedures. 
• Confidentiality – Ability to maintain confidentiality of all customer & employee information. 
• Customer Service – Ability to identify customer needs. 
• Decision Making – Ability to make critical decisions while following bank policies and regulations. 
• Deductive Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Knows and understands general accounting procedures such as debits and credits. 
• Dependability – Ability to arrive at workstation on time and ready to work. Covers area according to break/lunch schedules. Consistently uses Timeclock to clock in/out for payroll purposes, if applicable. 
• Detailed oriented – Ability to pay attention to the minute details of a project or task. 
• Ethical – Ability to demonstrate conduct that conforms to a set of values and accepted standards which includes adhering to all policies, guidelines, and procedures. 
• Flexibility – Ability to accept changes in workload, location, schedules, or duties. 
• Interpretation – Ability to comprehend legal compliance and the ability to explain to others. 
• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions. 
• Multi-tasking – Ability to work simultaneously on several tasks. 
• Productivity – Ability to maintain productivity standards with minimal staffing periods. 
• Reasoning Ability – Ability to develop a clear understanding of the banks key functional processes and resources. Ability to thoroughly understand and apply principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned areas. 
• Relationship Building – Ability to effectively build relationships with co-workers and customers. 
• Self-Confidence – The trait of being comfortable in making decisions for oneself. 
• Stress Management – Ability to maintain composure with a positive attitude during stressful periods, high volume periods, or procedural changes. 
• Teamwork – Ability to contribute to a team atmosphere, gets along well with supervisor and peers. 
• Time Management Skills – Ability to organize and direct oneself completing all duties in a neat, orderly, and timely manner. 

___________________________________________________________________