Loan Processor/MSR

Position Title: 

Loan Processor/MSR

Reports To: 

Branch Manager and/or Regional Director

Basic Function: 

Perform clerical work for loans and open new Credit Union memberships.

Responsibilities:

• Greets members as they enter the lobby in an outgoing, courteous manner.
• Prepare loans for Loan Officer; input applicant information, run credit reports, print ques, and pull-up NADA value.
• Book loans and ensure the proper disbursement of proceeds. Sets-up direct deposit allocations for loan payments.  
• Process loans on computer and update loan data. Answer phone inquiries regarding loans, NADA values, and calls to Loan Officer and/or Branch Manager.  
• Forward approved loans to Quality Control and denied loans to the Loan Committee.  
• Cross-sells every product and service as needed to meet the financial needs of the individual member. 
• Reviews membership applications for approval; opens and provides information on all credit union account types.   
• Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfer, wire transfers and other financial needs.  
• Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM, Check Card, and Gift Cards) and Moneyline transfers. 
•  Prints and reviews member statements or account histories, counsels’ members regarding the activity of their accounts. 
• Makes correction to accounts as needed. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity.
• Assist with various branch duties as needed.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.  
• Performs other related duties as assigned.

Qualifications:

• Experience in the loan and/or member service department of a credit union or equivalent experience with similar financial institutions.
• High school diploma or the equivalent, with some college preferred. 
• Competent computer skills and use of standard office equipment.
• Ability to meet, speak and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some lifting not to exceed 25 pounds.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.