Loan Quality Control Specialist

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role

The Loan Quality Control Specialist ensures the accuracy, compliance, and integrity of all loans booked by the Credit Union. This role is responsible for conducting post-closing reviews of consumer, mortgage, and commercial loan files to verify adherence to internal policies, and regulatory requirements. The Specialist serves as a key quality checkpoint to minimize risk, maintain data integrity, and support continuous improvement in lending operations.

Responsibilities

• Conduct detailed post-closing reviews of all booked loan files for completeness, accuracy, and compliance with Credit Union policies and applicable regulations.
• Verify documentation accuracy, including income verification, collateral valuation, underwriting decisions, and loan terms.
• Identify, document, and communicate deficiencies or inconsistencies to appropriate staff and management.
• Track and report trends, recurring issues, and root causes to assist with process improvement and staff training.
• Ensure that data in the core and loan origination systems matches supporting documentation.
• Prepare and maintain quality control reports and monthly summaries of findings.
• Collaborate with underwriting, member services and processing teams to resolve discrepancies or policy violations.
• Participate in audits, examinations, and compliance reviews by providing documentation and explanations as needed.
• Stay current on lending regulations and internal policy and procedural updates.
• Recommend procedural enhancements to strengthen loan quality and compliance.
• Perform other duties as requested to support overall loan operations.

Expectations

• Maintain high attention to detail and accuracy in all work performed.
• Complete assigned reviews within established turnaround times.
• Uphold confidentiality and integrity in handling sensitive member and Credit Union information.
• Communicate findings in a professional, constructive, and solutions-oriented manner.
• Support a culture of continuous improvement and operational excellence within the lending department.
• Demonstrate strong understanding of Credit Union guiding principles and a commitment to Excellence.

Qualifications

• A two-year degree in a related field OR 
• 3 years + of relevant experience in a financial institution.
• Strong understanding of consumer, real estate, and/or commercial loan documentation and compliance requirements.
• Excellent analytical and problem-solving skills.
• Strong knowledge of lending regulations.
• Proficiency in loan origination and core credit union systems.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• High degree of accuracy and attention to detail.

Physical Demands

• Sitting for prolonged periods of time.
• Frequent computer use and screen time.
• Frequent typing and use of fine motor skills.

Decision Making

• Exercises sound judgment when identifying and documenting errors or potential risk areas.
• Recommends corrective actions but refers complex or high-risk issues to management for final resolution.
• Works independently within established policies and procedures but escalates regulatory or material compliance issues promptly.

Financial Responsibilities

• Ensures financial data accuracy in loan systems, directly impacting portfolio integrity and risk reporting.
• Helps prevent potential financial losses due to errors, non-compliance, or misreporting,
• May assist with data validation for internal or external audits.

Communication

• Collaborates regularly with loan officers, processors, underwriters, and compliance staff.
• Communicates findings clearly, professionally, and constructively.
• Prepares concise reports and presentations for management review.
• Participates in departmental meetings to share insights and suggest process improvements.

Equipment Used

• Must be proficient in computing equipment, calculators and other data processing programs.

Work Environment

• Must promote a positive, friendly and courteous environment. 

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.