Loaner Car Coordinator

Mercedes-Benz of San Francisco is seeking a detail-oriented and customer-focused Loaner Car Coordinator to join our team in San Francisco, CA. In this role, you will be responsible for managing the loaner car program to ensure a seamless experience for our customers. You will coordinate vehicle availability, maintenance scheduling, and assist with customer interactions to maintain the high standards associated with the Mercedes-Benz brand.

Responsibilities

• Coordinate and manage the loaner car fleet, ensuring vehicles are clean, fueled, and ready for customer use.


• Schedule and track vehicle maintenance and repairs to maintain fleet reliability and safety.


• Liaise with service advisors and customers to facilitate timely and efficient loaner car assignment.


• Maintain accurate records of loaner car usage, agreements, and inspections.


• Ensure compliance with all company policies and DMV regulations related to loaner vehicles.


• Provide excellent customer service by answering questions and resolving issues related to loaner vehicles promptly.

Requirements

• High school diploma or equivalent; additional education or certifications are a plus.


• Previous experience in automotive dealership operations or fleet management preferred.


• Strong organizational skills and attention to detail.


• Excellent communication and customer service abilities.


• Ability to multitask and manage time efficiently in a fast-paced environment.


• Valid driver’s license with a clean driving record.

Benefits

• Competitive hourly wage of $19.00 - $22.00, paid bi-weekly.


• Opportunity to work with a prestigious brand and a supportive team.


• Comprehensive training and career development opportunities.


• Employee discounts on vehicles and services.


• Health, dental, and vision insurance options.


• Paid time off and retirement plans.

About the Company

Mercedes-Benz of San Francisco has been a trusted automotive provider in the Bay Area for years, delivering luxury vehicles and unparalleled customer service. Our commitment to excellence extends beyond our products to the experience we offer every customer. Join our team and be part of a company where quality, innovation, and customer satisfaction drive everything we do.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.