Lodging Coordinator

Company Overview

Expand your career by joining the Camp Lucy lodging team, a member of the Whim Hospitality family. We currently have an exciting opportunity for a Lodging Coordinator at Camp Lucy, the Hill Country’s premier wedding and event venue.  Camp Lucy has 50 guest suites, 5 venues for weddings and events, a restaurant open to the public and Folklore Spa opening in 2025.

Job Summary

Responsible for all Reservations; Leisure, Group Rooms and Wedding Blocks. As the Rooms Coordinator this position works carefully with the Director of Rooms, as well as the Senior Sales Manager to ensure accurate information, timely data input and appropriate release/hold of rooms.  

Responsibilities and Duties

• Ensure every member of the Reception Team is following department standards and expectations set forth by the GM/Lodging Manager
• High level of organization and ability to balance multiple priorities
• Take all incoming bookings for Leisure and Group/Wedding/Corporate events
• Manage all attrition and cancellations/modifications for Groups
• Tracking weekly revenue for group rooms; managing the pick up / release
• Serves as a role model, by demonstrating appropriate behaviors
• Completes concierge calls for incoming groups for activities and reservations
• Managing rooms selection of group resume and fulfilling all applicable notes
• Maintaining responsibility for all group holds and blocked rooms
• Telephone answering and email guest communication
• Support the property Asset Management team as required
• Nights, Weekends and Holidays required as business dictates

Qualifications and Skills

• Expert Knowledge of Microsoft Office Suite  
• Knowledge of Maestro and Delphi is preferred
• Improve service levels by communicating, innovating and assisting individuals in understanding guest needs
• Assists in all areas of the Rooms Division, including front desk
• Perform other duties as required

Benefits and Perks

• Health Benefits - Medical, Dental, Vision 
• Company discounts 
• Referral bonus 
• 40 hrs of PTO after 1 year for full-time employees 
• Nine paid holidays