Logistics and Customer Service Specialist

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

Trescal is seeking a Logistics & Customer Service Specialist to support our Atlanta operations and Airbus Resident Professional (RP) activities in Mobile, AL. This hybrid role combines customer service, logistics coordination, shipping and receiving, and administrative support. You'll play a critical role in ensuring customers receive timely updates, equipment moves efficiently through the calibration process, and operations run smoothly.

This position is based primarily in our Atlanta laboratory. Occasional travel to Airbus in Mobile, AL may be required to provide onsite coverage when the dedicated resident professional is out of the office.

Responsibilities:

Customer and Administrative Support

• Serve as a primary point of contact for internal and external customer inquiries.
• Provide equipment status updates and support service-related communications.
• Build and maintain strong relationships with customers and vendors.
• Coordinate outsourced equipment service activities and track status through completion.
• Assist with contract review administration and recall management activities.
• Prepare purchase requisitions, customer quotations, estimates, and related documentation.
• Support customer invoicing activities as needed.
• Utilize internal systems to retrieve customer and equipment information.
• Investigate and resolve customer issues while ensuring timely follow-up.
• Provide general administrative support and assist with special projects as needed.

Logistics, Shipping & Receiving

• Package and ship equipment to customers and vendors in accordance with company procedures.
• Receive, inspect, and process incoming shipments, verifying accuracy and documenting discrepancies or damages.
• Coordinate shipping solutions for unique customer requirements and specialized packaging needs.
• Create shipping labels and documentation using UPS WorldShip, FedEx, and other carrier systems.
• Manage shipping claims through resolution and communicate updates to affected customers.
• Maintain relationships with shipping carriers and transportation providers.
• Support purchasing activities for commonly used supplies, tools, parts, and services.
• Operate company vehicles to transport equipment and materials between customer, vendor, and company locations.
• Load and unload materials and equipment safely.
• Assist with inventory-related activities and maintain accurate records.

• High school diploma, GED, or equivalent.
• Valid driver's license with a satisfactory driving record.
• Ability to lift and move materials weighing up to 50 pounds.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and general computer applications.
• Strong data entry and recordkeeping skills.
• Ability to learn new software systems and processes.
• Experience working with inventory management systems.
• Ability to travel occasionally to support operations at Airbus in Mobile, AL.
• Flexibility to provide coverage during employee absences and business needs.
• Previous experience in customer service, logistics, shipping/receiving, warehouse operations, or supply chain support preferred.
• Experience working with UPS WorldShip, FedEx shipping systems, or similar carrier platforms preferred.
• Experience supporting industrial, manufacturing, calibration, aerospace, or technical service environments preferred.

Benefits:

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.

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