Logistics Coordinator & Safety Lead

As our Logistics Coordinator & Safety Lead, you won't just be performing tasks—you'll be the central hub ensuring the seamless and compliant transport of boats across the region. You will play a vital role in customer satisfaction, driver coordination, and overall business efficiency.

What You Will Own & Drive (Key Responsibilities):

🛥️ Logistics & Coordination Leadership

• Master Scheduler: Provide support in planning and coordinating complex boat transport schedules, including strategic route planning to ensure on-time, damage-free delivery.


• Communication Hub: Be the go-to point of contact for drivers, vendors and customers, providing real-time updates and skillfully resolving logistical challenges as they arise.


• Compliance Champion: Assist directly with permit applications and ensure all hauling operations strictly adhere to local, state, and federal regulations.


• Safety Anchor: Maintain meticulous tracking of licensing, permits, and insurance documentation for both our professional drivers and specialized equipment.


• Route Planning: Coordinate with the dispatch team to plan routes that avoid low bridges and restricted roads, specifically for over-dimensional loads.


• Regulatory Compliance: Manage all oversized load permits, escort vehicle coordination (when necessary), and maintain strict adherence to DOT electronic logging device (ELD) requirements.


• Customer Interaction: Act as the face of the company during pickup and delivery at marinas and private residences, ensuring high-level professionalism and clear communication.
  

📝 Operational Excellence

• Data Command: Handle day-to-day office tasks, including precise data entry, digital and physical record maintenance, and processing critical documentation (invoices, work orders).


• Executive Support: Prepare essential reports on logistics and operations for management, providing clear insights to drive better business decisions.


• Driver Partner: Provide crucial support with driver/logistics communication. Initial HR onboarding and applicant processing, which includes conducting preliminary interview phone calls.

🤝 Customer Success & Relations

• First Impression: Professionally and accurately answer customer inquiries via phone and email, providing clear information on service offerings, scheduling, and providing knowledge..


• Relationship Builder: Coordinate with partners to schedule appointments, deliveries, and pickups, ensuring every interaction builds a positive, lasting relationship.


• Resolution Specialist: Promptly and professionally address any internal and external customer concerns or complaints, turning challenges into opportunities for five-star service.

✅ The Skills That Make You the Ideal Candidate

Must-Haves:

• Unrivaled Organizational Skills: You can effortlessly juggle multiple priorities and deadlines under pressure.


• Exceptional Communication: Strong written and verbal skills to communicate clearly with drivers, clients, and management.


• Tech Savvy: Proficiency in Google Suite (Docs, Sheets, Calendar) and iMac Operating System is required.


• Problem Solver: A proactive approach to identifying issues and implementing effective solutions independently.


• Attention to Detail: Proven strong data entry skills and an acute focus on accuracy.
  

Qualifications (Your Background):

• Previous experience in a role requiring transportation related logistics, administration, or coordination is preferred.


• Experience within the transportation or boating industry is a significant plus.


• Experience with route planning and/or fleet management is highly valued.


• A high school diploma or equivalent is required. (Associate's or Bachelor's degree in Business Administration, Logistics, or a related field is a bonus!)