Logistics Quality Engineer

Objective of Job: 

Responsible for management of logistics problem solving processes including root cause analysis and introduction of corrective actions to resolve logistics problem landscape affective internal and external customers. 

Principal Activities: 

• Primary customer representative for resolving logistics issues including immediate response support, communication internally and externally, and problem solving activities


• Responsible for ensuring effective problem solving process executed and documented (QSYS) for logistics complaints detected internally and/or at customer locations (wrong deliveries, mislabels, etc.)


• Tracks and regularly reports status of problem landscape and activities to management and customer interfaces to ensure adherance to problem resolution timelines


• Monitors and documents costs associated with logistics problem landscape


• Responsible for reporting logistics KPI's (ex: customer scorecard, wrong deliveries, etc.) and tracking necessary corrective actions


• Monitors process characteristics to ensure conformity to defined standards and specifications


• Defines and implements necessary processes or corrective actions to identified non-conformances


• Ensures effectiveness of new and established processes/corrective actions through preventative measures


• Maintains documentation per standards as required for relevant documents (8D, L-FMEA, P-FMEA, etc.)


• Implements and manages processes necessary to ensure conformity to required logistics standards


• Participates in audits as required including internal, external, and customer audits (Internal Systems, CCC, IATF, VDA, etc.)


• Identifies opportunities for continuous improvement in processes and/or products and actively participates in implementation of corrective actions to achieve improvements where applicable

• Performs any other tasks or assignments not listed within this job description as deemed necessary for the

           department / company as requested by Management

Others:

• Active participation in all company activities and programs (Quality, Ideas for Improvement, Training, Human Resources, Security, Environmental Health and Safety, etc.) which apply according to the proper activities of the position. And any other duties as assigned