Logistics Systems Operation Coordinator (EM7183)

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.

We are seeking a Logistics System Operation or Develop Coordinator with strong system and programming expertise to design, develop, and maintain automation tools and data processing systems of logistics.

This role involves analyzing technical requirements, managing data workflows, and ensuring the stability and efficiency of system operations across various platforms

Key Responsibilities

• Analyze and define system and business requirements; develop use cases for automation and process improvements
• Monitor and analyze system data to ensure accuracy, stability, and consistency of daily operations
• Manage and support logistics systems (WMS, TMS, Cello) to maintain data integrity and operational efficiency
• Provide technical support to end-users by troubleshooting system issues and resolving operational disruptions
• Collaborate with cross-functional teams to identify process gaps and recommend system and workflow improvements
• Prioritize system enhancement requests based on business impact and operational efficiency
• Develop and document technical solutions and improvement plans for submission to internal and HQ development teams
• Coordinate with development teams (including HQ) to support system enhancements and issue resolution
• Plan, execute, and validate system testing (UAT) to ensure quality of new features and system changes
• Support system deployment activities, including cutover planning and post-implementation monitoring
• Train users on system functionalities and provide ongoing support and guidance
• Perform daily operational and administrative tasks related to system and data management
• Perform other duties as assigned by management

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Information Systems, or related field.
• 4+ years of Logistics Management Systems, preferably in a manufacturing or distribution environment.
• Knowledge of warehouse and transportation operations and processes.
• Hands-on experience with logistics systems such as WMS, TMS, or ERP platforms such as SAP WM and JDA TMS
• Preferable experience in working with Global Integrated Logistics Systems, including international freight, claim and billing processes.
• Past experience with integrating external partners through EDI or API will be a plus.
• Proficiency in system administration, data management, user access management and troubleshooting.
• Strong analytical skills with the ability to interpret data and identify issues or improvement opportunities
• Excellent communication and interpersonal skills, with the ability to communicate professionally with all levels of the organization including customers and carriers.
• Ability to prioritize effectively, while meeting deadlines
• Relevant experience in Samsung Electronics warehouses or 3PLs logistics companies specializing in transportation of electronics in US is plus

• Willingness to travel up to 20% within the U.S.
• Work Location: 3033 W. President George Bush Hwy, Suite 250, Plano, TX 75075 (Onsite)
• Work Hours: 8:30 AM - 5:30 PM

We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.

•  Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.

• 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
• Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.

• Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
• Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support Savor your meals with our support.
• ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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