Loss Mitigation - Collector

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Overview of Your Role 

This role is responsible for the collection of delinquent loan accounts and related collection issues. This is a local-remote position that requires the first 2-3 weeks on-site for training. Following initial training, this position is remote with quarterly/ad-hoc meetings on-site as required.

Essential Job Functions/Responsibilities:

• Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts

• Responsible for the accurate maintenance of records that may be used in the collection of accounts 

• Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy 

• Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure

• Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management 

• Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act 

• Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension

• Retain state and federal laws with regard to repossessions 

• Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections 

• Familiar with rules as they apply to handling deceased members 

• Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service 

• Maintain collection figures and reports as specified by the department manager 

• Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management

• Level 1- Fully proficient in Negative Shares as well as consumer loans 18-29 days delinquent 

• Other duties as needed 

Minimum Job Qualifications:

• Associate’s degree from accredited college or university

• Minimum of 2 years telephone collection or call center environment experience preferred 

Starting Compensation: $18.00-$20.00/hr., plus a generous monthly incentive/bonus plan and competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at  [email protected]