Low Voltage Technician II

Position Summary:

This role is a developing technical professional responsible for installing and implementing video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members while demonstrating a broad understanding of physical security and cabling systems. In this role team members are expected to perform work with greater independence, maintain quality standards, actively support the development of less experienced team members, and provide a positive customer experience.

Roles and Responsibilities/ Essential Functions:

• Install, configure, and support the implementation of video surveillance, access control, structured cabling, and related physical security systems.
• Execute assigned work with increased independence and limited supervision.
• Interpret project drawings, specifications, and installation requirements to complete field tasks accurately.
• Troubleshoot and resolve common field installation and system issues.
• Coordinate work with the Foreman, Project Manager, customers, and other onsite trades as needed.
• Maintain quality, safety, and installation standards across assigned work.
• Assist with testing, commissioning, and validation of installed systems.
• Support training and mentoring of less experienced technicians and associates.
• Identify project issues, risks, or scope concerns and escalate them appropriately.
• Maintain accurate documentation of work completed, time, and materials used.
• Provide professional service and contribute to a positive customer experience.
• Frequent travel to customer sites is required. Travel may include daily local travel, regional travel, and occasional overnight stays based on project location, customer requirements, and business needs.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. 

Competencies:

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility. 
• Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. 
• Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment. 
• Assertiveness- Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent and receives and processes feedback. 
• Conflict Resolution- Ability to deal with others in an antagonistic situation.
• Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust. 
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures. 
• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. 
• Relationship Building – Ability to effectively build relationships with customers and co-workers.
• Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress. 

Required Experience:

• 1-3 years experience with Access Control, Surveillance, and/or Low Voltage Cabling systems and associated hardware/software

Required Skills, Education and/ or Certifications required:

• High School Diploma
• Valid Driver’s License
• Computer Skills: Microsoft Office Suite
• Basic Knowledge of Computers 
• Ability to use basic hand tools and power tools

Equal Opportunity Employer - Including Disabled and Veterans

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