Lycored, Customer Experience Rep.

We are seeking a Customer Experience Representative to join our growing Customer Experience Team (CXT) in Branchburg, NJ. This role serves as the front-line connection between the company and our customers, ensuring accurate order processing, timely communication, and strong cross-functional coordination. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, high-volume environment. You will work closely with Supply Chain, Logistics, Warehouse, Quality, and Commercial teams to support customer needs from purchase order through delivery.

What You’ll Do

• Process customer purchase orders from receipt through delivery and invoicing


• Monitor open orders and follow up to ensure timely fulfillment


• Respond to customer inquiries and requests within established service timelines


• Coordinate complaint management with Quality Assurance


• Support technical documentation requests and customer questionnaires


• Communicate order updates and change notifications to customers


• Maintain accurate customer contracts, agreements, and blanket orders


• Collaborate with Supply Chain, Warehouse, and logistics partners to minimize delays


• Support internal commercial and sales teams


• Identify opportunities to improve daily processes and efficiency


• Maintain a high level of customer service and professionalism

What We’re Looking For

Required Qualifications

• 1–2 years of customer service experience in a fast-paced environment


• Strong organizational and time management skills


• High attention to detail and accuracy


• Ability to manage multiple priorities with minimal supervision


• Strong written and verbal communication skills


• Team-oriented, coachable, and adaptable mindset

Preferred Qualifications

• Manufacturing or supply chain experience


• Experience working in a global or cross-functional environment


• ERP or CRM experience (SAP Business One preferred)


• Experience with SharePoint or similar systems


• Basic accounting or invoicing knowledge

Work Environment

• Hybrid schedule: work from home on Mondays and Fridays


• In-office collaboration Tuesday–Thursday


• New hires will train onsite full-time during the initial training period


• Fast-paced environment with a strong emphasis on teamwork and communication

Why Join Us

• Competitive Salary & Bonus Eligibility


• PTO Accrual, Paid Holidays, 401k match


• Collaborative and Supportive Team Environment


• Opportunity to gain experience in Manufacturing, Supply Chain, and Global Operations


• Exposure to Multiple Business Functions 


• Hands-on role with meaningful impact on Customer Satisfaction