MAI Case Manager (Gallup)

SUMMARY:  

The Case Manager works as part of the interdisciplinary team to facilitate and coordinate clients’ continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements. The Case Manager facilitates and prepares the clients for success in their next phase of care and when returning to their community. 

DUTIES AND RESPONSIBILITIES: 

• Provide case management services for clients who are at high risk for or living with HIV. 
• Provide case management services including HIV prevention education, care coordination services, and referrals to appropriate resources including infectious disease testing, HIV/HCV treatment, PrEP/PEP, community support, and other assistance programs. 
• Assess the needs of the clients at program entrance and work with the client to establish goals at the level of assistance required 
• Continue to follow up with clients throughout service provision to ensure that basic needs are addressed, including required documentation, to allow the client to move forward and achieve goals. 
• Liaison with community services to assist the client with identified goals and needs 
• Educate the clients on behavioral health, promoting healthy resources, and daily skills training to provide the highest quality of person-centered care.  
• Uphold client confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations 
• Maintains case files and other required documentation according to agency policies 
• Ensure all GPRA documentation is completed in a timely manner 
• Works with the MAI Coordinator and grants department to ensure accurate data tracking, monitoring, and submissions. 
• Other duties assigned 

MINIMUM QUALIFICATIONS: 

Skills/Knowledge/Abilities: 

1. Excellent written and verbal communication skills with the ability to effectively communicate with diverse populations. 
2. Cultural and diversity understanding and awareness 
3. Interpersonal skills that promote and encourage teamwork 
4. Advanced knowledge of HIPAA and confidentiality 
5. Advanced knowledge of behaviors and emotions related to addiction 
6. Advanced knowledge of community and referral resources for client’s diverse needs 
7. Skills in documenting effective case management notes
    

Education and Experience: 

1. Bachelor’s degree (preferred) 
2. At least 3 years’ experience providing case management to at-risk populations 
3. Addiction treatment counseling: 1 year (preferred) 
4. Valid NM driver’s license and clean driving record (required) 
5. Case Management Certification (preferred)- Accredited Case Manager, Certified Case Manager, Certified Peer Support Worker.