Mailroom Associate

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Who we are:

The role:

The Mailroom Associate is responsible for efficiently processing and delivering all incoming and outgoing mail ensuring all correspondence reaches its destination quickly and accurately.  This requires a high level of attention to detail and strong organizational skills while adhering to strict deadlines and maintaining a high level of confidentiality and professionalism.

What you’ll do: 

• Scan and sort inbound mail and deliver scans internally according to mail routing rules and required deadlines.


• Accurately track inbound and outbound mail and ensure backups are retained and tracked.


• Maintain accurate logs of incoming high-value packages and certified mail to ensure a clear chain of custody.Prepare letters and packages for shipment, including weighing items, calculating postage, and choosing the most cost-effective shipping method (USPS, UPS, FedEx, etc.).


• Monitor and restock mailroom supplies (envelopes, boxes, tape, toner, etc.) and place orders before items run out.


• Receive and sign for deliveries from external couriers and coordinate pickups for urgent outgoing shipments.


• Perform basic troubleshooting on mailroom machinery, such as postage meters, folding machines, and printers.


• Assist with light administrative tasks, such as assembling marketing kits or moving small office furniture/supplies as needed.

What you’ll need:

• Minimum of 6 months customer service-related experience


• High school diploma or equivalent (GED) required


• Ability to effectively work individually and in a team environment.


• Ability to work and accomplish goals with minimal supervision


• Ability to multitask and manage competing priorities


• Ability to adapt to changing fast-growing production environment


• Strong communication, organizational, and administrative skills


• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite


• May be required to lift items weighing up to 50 pounds 


• Must be detail-oriented with an ability to work in a fast-paced environment

Nice to have:

• 1+ year mailroom experience


• Prior knowledge of or work experience in a banking environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work

This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand.