Mailroom Specialist

About GAINSCO

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020 GAINSCO, Inc. and its subsidiaries were acquired, making a significant milestone that strengthened GAINSCO’s ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise.

Join a team that is dedicated to supporting your professional growth and long-term success.

Who We Are

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart.

If you’re seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

GAINSCO is seeking a Document Operations Representative I to support the efficient processing of incoming mail and business documents. This role is responsible for sorting, preparing, scanning, indexing, and routing documents accurately and on time while ensuring high-quality digital imaging and compliance with company procedures. This is a great opportunity for someone who is organized, detail-oriented, and comfortable working in a fast-paced operational environment.

What does a Document Operations Representative do at GAINSCO?

• Sort, organize, prepare, and scan incoming mail and documents for multiple departments.


• Index and route digital documents accurately to the appropriate teams using company systems.


• Maintain quality and turnaround standards to ensure documents are processed within required timelines.


• Organize and maintain both digital and physical filing systems in accordance with company requirements.


• Monitor scanning quality, adjust equipment settings as needed, and ensure accurate image capture.


• Meet individual and team production goals in a high-volume environment.

What is required?

Education: 

• High School Diploma or Equivalent.

Experience:

• Minimum 1 year of general office experience required.


• Experience using document management and policy/claims systems such as ImageRight, AS400, and Claims Manager is preferred.


• Experience scanning, indexing, and routing documents using high-volume scanning equipment, including Kodak Scanner i620 and 3590c, is preferred.


• Prior experience in a claims and/or customer service role within the auto insurance industry is preferred.

Skills and Abilities:

• Good verbal and written communication skills.


• Strong organization and time-management skills.


• Ability to follow established procedures and make effective decisions within defined guidelines.


• Strong multitasking skills in a fast-paced environment.


• Ability to handle confidential information with discretion.


• Reliable attendance and strong attention to detail.

Schedule and Other Requirements:

• This is an in-office role, Monday through Friday.


• Scheduled work hours will fall between 7-4pm or 8-5 pm.


• Must be able to assist with driving to the Plano post office and the Dallas post office approximately 2–3 times per week using a company vehicle.


• Must be willing to work overtime as needed.

What else do you need to know?

• In-office, Monday through Friday


• Local travel to and from the post office is required, must have valid Driver License


• Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance


• Parental Leave Policy


• 401K + Company Match


• PTO + Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer