Maintenance Supervisor

Description

At Mac, our Maintenance team is not only skilled, courteous, and hard-working; they also transform the lives of our residents each and every day.

The Maintenance Supervisor is attentive to MAC Property Managements goals relative to resident satisfaction and resident retention. The Maintenance Supervisor is responsible for executing maintenance requests by diagnosing problems and making repairs in order to maintain the physical condition of the community according to operating and safety standards and to ensure the service requests and repairs are made in a timely manner. This role reports directly to the Director of Maintenance and Facilities. Being on-call is required for this role.

This is a full-time role WITH BENEFITS. Salary will be commensurate with experience, $55k-$60k annually. 

 DUTIES AND RESPONSIBILITIES:

• Diagnose and perform minor and routine maintenance/repair involving apartment turnover on a daily basis
• Electrical and plumbing repair including rodding sewer lines
• HVAC Domestic water systems (proper certification may be required for some repairs)
• Appliances (when applicable)
• Tile, Carpet, wood flooring
• Interior/Exterior lights, ceiling fans
• Fireplaces
• Gas fixtures and appliances (when applicable)
• Shutters, doors, cabinets, windows, sliding glass doors, boiler, gas and electric
• Door locks, P.O. Boxes repining and locks
• Security systems, fire protection equipment, entry systems, emergency power systems
• Walls drywall and plaster repair
• Finish carpentry and hardware installation
• Waste management repairs (chutes, compactors)
• Complete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a timely manner.
• Assist with organizing and prioritizing service requests and general maintenance tasks.
• Ensure vacant apartment homes are rent-ready in a timely manner. Perform make ready work as required
• Maintain company Resident Services standards. Respond to resident requests and work with resident to minimize/resolve problems and complaints. Follow through to ensure work is completed to residents satisfaction.
• Inspect vacated apartments and complete make-ready checklists. Inform Service Director of needed services and repairs. Routinely perform duties to restore apartments to market ready status. Re-inspect vacant apartments after make-ready operations have completed to determine quality of work performance.
• Maintain accurate records regarding service requests received and completed apartment make-ready status work in progress, etc.
• Constantly be aware of the condition of physical property throughout the community and immediately report unsafe conditions (i.e. broken gates leading to pools, broken steps, open holes, broken/burned out exterior lights).
• Report all major repairs and requisitions to the Service Director prior to any expenditure of funds. Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs, and prepare maps indicating same schedule and perform routine preventive maintenance on all make ready apartments. Inspect and maintain all tools in excellent condition.
• Apply all applicable MAC Property Management policies and procedures such as, but not limited to company operating and safety standards. Promote safe work practices among on-site staff.
• Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.
• Respond timely to all On-Call emergency requests. Weekend and after hours overtime required.
• Responsible for one or more direct reports within an assigned Zone.
• Performs other related duties as assigned.

What will serve you well in this role?

• Previous maintenance experience in a similar role
• Working knowledge of HVAC systems, electrical repairs, plumbing, carpentry, painting, and refurbishing 
• Familiarity with various appliances 
• Highly approachable personality with strong interpersonal and customer service skills
• Strong time management and organizational skills
• Ability to respond to after-hour emergencies, when on-call duty is assigned

QUALIFICATIONS:

• Valid driver’s license and vehicle required for this position.
• High school diploma or equivalent (GED) required.
• Provide own basic tool and knowledgeable and skilled in the safe use and maintenance tools.
• At least one year of experience in property management maintenance performing the duties associated with a Maintenance Supervisor- must have supervisory experience

BENEFITS AND PERKS:

• Generous Rental Discounts
• Robust Benefits package including Medical, Dental & Vision Insurance, 401k with Company Match
• Paid Time-Off
• Training Opportunities and Education Reimbursement

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

About Mac:

We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis.

Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.